Cloud-Based Contact Center Solutions
That Liberate Your Business!
Break away from the premise ball and chain!
Manage your employees, customers, and entire contact center seamlessly in the cloud with Startel’s Cloud Contact Center Solution. Moreover, our solution is designed to accommodate organizations of all sizes, providing access to applications and enabling communication with customers anytime, on any device, anywhere in the world, as long as there is an Internet connection.
Additionally, Startel hosts the software on highly secure and redundant servers while managing both the hardware and software in a stable environment. By transitioning to Startel’s Cloud Contact Center Solution, you will benefit from reduced costs, improved business continuity, and greater scalability.
Secure and Always Available
- Expect high availability even during peak call volume days, thanks to our robust infrastructure uptime guarantee. Moreover, our well-defined processes, combined with advanced 24/7 monitoring capabilities and the expertise of our system administrators, ensure that any issues are promptly identified and proactively resolved.
- Additionally, you can relax knowing that your applications and critical data are secure on our remote cloud servers. These servers benefit from the protection of a state-of-the-art Tier III data center, which features built-in redundancy for added security.
- Furthermore, our industry-leading hardware is designed with built-in redundancy and failover protection. What’s more, our system provides the unique capability to update and maintain systems seamlessly, without requiring a dedicated maintenance window.
Flexibility and Accountability
- In addition, enjoy the flexibility to scale up or down as necessary to meet seasonal demands or IT requirements. This advantage allows you to support business growth without incurring expensive modifications to your existing systems.
- You can ensure accountability with real-time queue and agent activity displayed live on your tablet or wall monitors in your contact center. By leveraging Startel’s analytics, you can monitor performance, implement a QA program, and ultimately enhance caller satisfaction.
Save More, Make More
- Achieve a quicker return on investment with our rapid deployment process, which eliminates the need for hardware installation, software configuration, and the associated hassle of coordinating with internal IT resources. As a result, you can allocate your time and resources more effectively to other areas of your business.
- Additionally, experience significant cost savings by avoiding investments in hardware, installation, licenses, upgrades, and maintenance. Consequently, you can redirect these resources towards other strategic areas of your business.
See What True Users Of The System Are Saying!
Watch the video below to see more of this testimonial…
Everything you’d expect from your premise based system, in the cloud!
Went hosted about 5 years ago and will never look back! It’s the best thing we ever did!
We’ve been hosted for almost a year and love it, Startel takes care of all updates and it takes literally a minute a month, sign out, sign in. I have cut my IT dollars down to almost nothing and have little to no problems, mostly just getting the operators to sign in properly to the VPN. Love it, would never go back, savings on IT, PGE, virus protection, no server’s having to be purchased every so many years, and the big one being no equipment headaches.
Moved our operation to the Hosted system in February of 2022. The cut over process went extremely smooth. I don’t think we even missed one call!
Schedule A Demo!
There's no better way to know that Startel is the best intersection between power and ease of use until you see our products in action. Schedule a demo today to future proof your call center for a successful tomorrow!
Startel Cloud Based Features
Contact Management Center:
Startel CMC is a Windows-based, multichannel platform that integrates queuing and routing processes, scripting and dispatching, and real-time monitoring for telephone answering services and contact centers. Additionally, CMC manages and blends all inbound and outbound media to boost revenue, reduce costs, and streamline training and administrative functions. With advanced analytics and customizable features, the Startel CMC provides unparalleled efficiency and flexibility, ensuring that it truly does it all!
Flexible Agent Interface:
Training on the Startel system is now even easier with our Flexible Agent Interface! You will have the freedom to customize your agents’ windows and align them with systems they might already be accustomed to using. As a result, Flex significantly reduces the time needed for training, allowing agents to become confident and productive much more quickly. Furthermore, the intuitive design and personalized configurations help agents adapt seamlessly, improving overall efficiency and performance across your team, and enhancing user satisfaction.
SoftSwitch:
The Startel SoftSwitch utilizes software to route calls based on skill level, queue priority, and user-defined scenarios. Additionally, it offers flexible integration options built on open architecture software protocols. These protocols enable seamless integration with a wide variety of third-party software and hardware products, enhancing functionality and adaptability. Furthermore, Startel SoftSwitch ensures reliability and significantly lowers the cost of ownership, while its scalable design accommodates future growth.
Enterprise Messaging Services:
Real-time communication is essential for delivering excellent customer service. Therefore, with Instant Messaging, Secure Messaging, SMS, email, fax, and paging, Startel users and their clients are provided with various ways to stay connected 24/7. For instance, your team can exchange instant messages with individual IM users, groups, departments, or even all users through our online chat solution. Additionally, our messaging applications are available in the form of SMS texting or HIPAA-compliant secure messaging, ensuring both flexibility and security.
Web Portal:
Our Web Portal, known as IntelliSite, enables clients to directly access and effectively manage their business 24/7 from the internet. Through the Web Portal, users can view messages, contact staff directly, update their OnCall schedules, listen back to their phone calls, and much more. Additionally, it offers comprehensive reporting features and customizable settings. Furthermore, this mobile-friendly tool provides the flexibility users need to make immediate, real-time changes to their account and optimize their operations.
Appointment Scheduling:
Startel Appointment Scheduler (SAS) & Reminder offers telephone answering services and contact centers a cost-effective solution to serve their busy clients. Seamlessly integrated with Startel CMC, SAS enables you to manage your client’s calendar by scheduling appointments, sending email confirmations, and providing timely reminders. Moreover, it supports customizable reminder settings and integrates with various calendar applications, enhancing efficiency and ensuring clients stay organized with minimal effort.
Voice Services:
Integrate voicemail, call recording, and e-fax services into one platform for effective communication. This solution, being 100% software-driven and redundant, offers features to improve business continuity, boost productivity, and simplify operations. With Voice Services, you can manage communication needs from a single interface, ensuring seamless integration and performance.
• Record all of your interactions for quality and training purposes
• Locate the data needed with easy search and retrieval features
• Use data retrieved to add value to every customer interaction
• Create flexible voicemail greetings for all communication types
Reporting:
Pull real-time data from the Startel CMC to provide users with enhanced insight into the performance of their contact center. For instance, you can monitor everything from agent performance to client billing and call statistics. Consequently, managers rely on our standard and custom reports to better manage staff efficiency and service levels. With Startel Reporting, you can:
• Unify data for a complete view of your contact center’s performance
• Control delivery generation and format
• Track business performance with standard and custom reports
• Monitor real-time performance from the Startel Dashboard
Dashboard:
Manage the status of your contact center in real-time with Startel’s Dashboard. Firstly, each queue, or grouping of queues, along with the status of each agent, can be effectively monitored. Additionally, Service Level Adherents can be managed for the contact center as a whole using Startel’s web-based Dashboard. Performance and service levels are visually displayed through charts and graphs, and detailed agent status views are provided. Consequently, management receives real-time updates conveniently from staff’s desktops, tablets, or wall-mounted displays throughout the contact center. Furthermore, Startel Dashboard views are customizable; they can be designed and saved for specific viewers based on shift goals and user-defined thresholds.
Schedule A Demo!
There's no better way to know that Startel is the best intersection between power and ease of use until you see our products in action. Schedule a demo today to future proof your call center for a successful tomorrow!