Since 1980, Startel has developed three generations of Switches, all with robust ACD algorithms specifically designed to meet call center’s stringent call distribution and reporting needs. Our latest development, the Startel SoftSwitch, routes calls based on skill level, queue priority and user defined scenarios. In addition, it also provides real-time status of contact center activity via the Startel Dashboard. The SoftSwitch resides on a Linux server and uses software to route calls, eliminating the hardware needed in legacy switches and creating a more reliable platform with fewer points of failure. Our SoftSwitch includes Startel’s embedded Voicemail and Voice Logger solutions, eliminating the need for separate servers, and expensive cards for integration!
With the Startel SoftSwitch, you can:
DEPLOY A HIGHLY REDUNDANT, RESILIENT PLATFORM
The Startel SoftSwitch is more reliable, because it is built on servers with redundant drives and power supplies, and there are fewer points of failure. A second SoftSwitch server provides redundancy and disaster recovery for the switch, voicemail and voice logger, and can even be deployed at a second location, giving you additional options to enhance your business continuity.
RECEIVE REAL-TIME CONTACT CENTER UPDATES WITH STARTEL’S DASHBOARD
Our Dashboard gives your organization a real-time view of traffic and SLA’s via a PC on the network, a remote PC, a Smart Phone and Tablet and/or even a large flat screen TV mounted in the contact center!
OFFER MORE SOPHISTICATED SERVICES TO YOUR CLIENTS
Capture more accounts by offering services that your competition cannot! The Startel SoftSwitch is built on open architecture software protocols, which enables you to develop integrations into all kinds of third-party software.
EASILY PROGRAM AND MAINTAIN YOUR SWITCH
Secure Web access to Voicemail, Voice Logger and System Dial Plan provides easy access for programming and enables remote diagnostics, soft fixes and software uploads.
CHOOSE THE CARRIER CONFIGURATION THAT’S BEST FOR YOU
The Startel SoftSwitch is a native SIP platform, enabling you to integrate SIP trunking and utilize the latest VoIP protocols while also allowing you to use Analog, T1 and PRI circuits as well.
To learn more about the Startel SoftSwitch, including its benefits and features, download the solution brief.