COVID-19 UPDATE:
We are closely monitoring the latest developments with respect to COVID-19 and are dedicated to supporting your business during this public health crisis. We at Startel have taken steps to reduce the health risks of our staff and buildings. We are also allowing many of our staff to work from home. We are designated an essential service and our ability to support your business has not changed in this ongoing situation.
We hope you and your families remain healthy and safe during this unprecedented time.
The Next Generation in Communication
Powered By Startel
Our Interactive Messaging Exchange (GenIMX) allows your Contact Center to
interactively communicate in more ways than ever before!
Maintain Service Levels
During Peak Times
With our new Temporary Agent Position Program, add additional licenses
at the times you need them most!
Be Prepared
For a Disaster or Outage
Our Revenue Continuity Solutions minimize downtime and help to keep your business in business.
Contact Center Solutions
Available On-Premise or in the Cloud
Provide Your Clients with High-Quality Software and Top-Notch Customer Service!
Introducing Startel's Comprehensive
Solution for Healthcare Systems
Specifically designed to meet the healthcare industry’s most pressing needs.
Solutions
Our team creates comprehensive experiences for companies both big and small. We are committed to designing solutions that deliver proven and measurable results.
Industries
Startel has earned the trust of hundreds of companies across North America in Contact Centers, Healthcare, Education, and half a dozen other industries.
Services
We offer a full range of services to meet your individual business needs. Our services are centered on our commitment to innovation and continued learning.
Our Testimonials
"Professional Teledata has made our billing system a seamless process. Whenever we need technical assistance, their support team is great and is always ready to help.”
Peter W.
“You will never find a more honest and sincere group of professionals dedicated to helping you succeed than Startel. Their solutions are hands-down the best in the industry. I couldn’t ask for a better technology partner!”
Drew R.
"The technology support team and developers at Alston Tascom have been immensely helpful and responsive. Their hosted system enabled me to start my company five years ago. I cannot say enough good things about them!”
John V.
“Professional Teledata has allowed our company to expand into a new market because of how flexible their software is. Their team is very knowledgeable and willing to go the extra mile when you need tech support.”
Stephen S.
“PInnacle is like karaoke for call centers! Our agents have learned to follow the script and let the software do all the difficult tasks. This allows us to focus our training on the quality of the customer experience!”
Jeff W.
“I just love that both my Alston Tascom Switch and Professional Teledata Billing Services are all under ONE ROOF now! I have the best of both worlds with the best peace of mind and ease of service and equipment coverage.”
Craig D.
“The Alston Tascom team are small in numbers but large in results. They care about their users, listen to their needs, and are always available when help is needed. Whether you are a small answering service of a few seats or have 150 agents, they make you feel like you’re their only customer.”
Luis B.
“Partnering with Alston Tascom is the best decision we have made. Their Tech Support Team is reliable and dependable. They don’t rush you off the phone like they are in a big hurry. They take the time needed to completely solve your problem and leave you feeling confident.”
Verna T.
“We have been doing business with Alston Tascom for over 30 years. They are not only our vendor, but an extension of our company. In the many years of doing business together we have faced many challenges in technology and they have always been able to meet or exceed our needs.”
Jean P.
“The decision to select Startel was an easy choice. We appreciate that Startel is focused on developing products that are scalable and nimble for today, yet will adapt easily to new and unforeseen technologies and trends.”
Randy H.
“From dispatching calls to scheduling patients on-the-fly, the Startel CMC has simplified the way our agents operate. It has made our staff more efficient and resulted in fewer dispatching errors. The Startel CMC is the way of the future for answering services and contact centers.”
Rose H.
“Startel’s staff is incredible. From their sales reps and trainers to their installer and remote service team - they are all so responsive and supportive. They truly understand the sense of urgency in a healthcare setting and the need to maintain a redundant and reliable system.”
Maureen D.
