CONTACT CENTER SOFTWARE THAT DELIVERS HAPPINESS TO YOUR CUSTOMERS!

Smarter technology, stronger partners, and expert guidance… Everything you need to bring your contact center’s production and customer satisfaction to the next level!

ROBUST FUNCTIONALITY THAT’S EASY TO TRAIN WITH A SAFETYNET FOR CONTINUITY!

The Startel Contact Management Center (CMC) is a Windows-based, multichannel platform that combines queuing and routing processes, scripting and dispatching, and real-time monitoring and reporting for healthcare, telephone answering services, contact centers, and other industries.

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We know the transition process can be one of the biggest fears for a contact center looking to make the switch to a new platform. It can be especially challenging for agents as they try to navigate through an unfamiliar workspace. With Startel’s Flexible Agent Interface, agents can customize their workspace to match what they have become accustomed to. Since the interface is so easy to use, it minimizes new agent training time as well.

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With Startel’s SafetyNet Solution, you can continue to deliver uninterrupted service to your customers regardless of the situation from a hardened, redundant, secure datacenter in the cloud. It delivers more than a complete failover solution – it delivers peace of mind.

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Solutions

You need relevant solutions no matter what stage of growth your in! Startel is always providing the latest innovation and guidance moving the industry!

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Industries

No matter what business you’re in or where you’re journey takes you in the future… Startel has the contact center solutions you need to succeed!

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Services

Customized for every customer… It’s all about you! Our services are centered on our commitment to innovation, continued learning and ultimately your success.

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CONTACT CENTER MANAGEMENT CAN BE SIMPLIFIED…

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CUSTOMER TESTIMONIALS!

“Probably one of the most critical benefits surfaced this year when we unexpectedly had to quickly move all of our employees out of the office and into their homes. The process was exceptionally smooth and easy for both myself and my agents. We had absolutely no issues thanks to Startel’s SoftPhone software and the secure VPN connection to the hosted servers. It is working so well we will likely remain 100% remote even when the pandemic is over.”

Randy Ripkey, Accurate Messages

Click here to watch Randy’s testimonial!

“Startel’s staff is incredible. From their sales reps and trainers to their installer and remote service team – they are all so responsive and supportive. They truly understand the sense of urgency in a healthcare setting and the need to maintain a redundant and reliable system.”

Maureen McNamara DiTore, Valley Health System

“Without Startel’s product advancements, we would have struggled to stay competitive in the marketplace. You will never find a more honest and sincere group of professionals dedicated to helping you succeed than Startel. Their solutions are hands-down the best in the industry. I couldn’t ask for a better technology partner!”

Drew Ritter, Advantage TeleMessaging, Inc.

“From dispatching calls to scheduling patients on-the-fly, the Startel CMC has simplified the way our agents operate. It has made our staff more efficient and resulted in fewer dispatching errors. The Startel CMC is the way of the future for answering services and contact centers.”

Rose Hamura, Physician’s Exchange of Honolulu