We offer robust functionality that’s easy to train!
The Startel Contact Management Center (CMC) is a Windows-based, multichannel platform. Our software combines queuing and routing processes, scripting and dispatching. We also support real-time monitoring/reporting for healthcare telephone answering services, contact centers, and other industries.
The transition process can be one of the biggest fears for a contact center looking to switch to a new platform. As a result, it can be challenging for agents as they try to navigate through an unfamiliar workspace. With Startel’s Flexible Agent Interface, agents can customize their workspace to match what they have become accustomed to. You can cut agent training time because it is so easy to use!
With Startel’s SafetyNet Solution, you can continue to deliver service to your customers regardless of the situation. That’s because we use a hardened, redundant and secure datacenter in the cloud. Therefore, SafetyNet delivers more than a complete failover solution – it delivers peace of mind.
You need relevant solutions regardless of what stage of growth you’re in. Startel provides the latest innovation and guidance moving the industry!
No matter what type of answering you do now or where your journey takes you. Startel has the contact center solutions you need to succeed!
We customize solutions for every customer. Our services are centered on our commitment to innovation as well as continued learning and ultimately your success.
Relevant solutions no matter the stage of your growth!
Genuine customers who simply love our product…
Click on the video above to watch real customers discuss how much they love using Startel’s CMC with Flexible Agent Interface!
Click on the video above to watch real customers discuss Startel’s forward guidance and technological advancements!
A trained, more productive agent is right around the corner!