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Dedicated to Meeting Our Customers' Needs

CUSTOMER SUPPORT

 

From initial training to ongoing software enhancements, we make it our business to ensure you get the most value for your investment. Our commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the United States. As part of our service commitment, we provide our customers with several maintenance options to choose from, as well as custom agreements designed to meet their specific needs.

 

 

In addition to technical support and access to regular software updates, users on our varying maintenance can benefit from:

 

• Toll Free Service

 

• Support Ticket Creation

 

• One Hour Initial Response Time

 

• Remote Diagnostics Support

 

• Advance Replacement Services

 

• Automatic Escalation Procedure

 

• Management “Care Line”

 

• Guaranteed On-Site Response Time

 

• On-Site Service Discounts

 

 

Support Services Value

 

• Well-trained and experienced support staff dedicated to resolving your issues quickly and effectively.

 

• On-call support available 24 hours a day, 7 days a week, 365 days a year.

 

• Proactive, two-way communication and formalized escalation procedures geared towards problem prevention.

 

 

Contact Customer Support

 

Current clients have access to The Customer Spot were they can access a helpful Knowledge Base, Frequently Asked Questions, and other timely resources. Customers can also submit and track technical support cases. If you are a current client, you can request The Customer Spot login credentials

 

 

If you are in need of immediate technical support, please contact us at:

 

Startel: 800.344.4909 or techsupport@startel.com

 

Professional Teledata: 800.344.9944 or techsupport@proteledata.com

 

Alston Tascom: 909.517.3677 or support@alstontascom.com


EDUCATIONAL SERVICES

 

Our training programs are designed to match our clients’ needs. We help users achieve their business goals with the purpose to get them up and running quickly so they can focus on what matters most to them – providing excellent customer service to their clients and their clients’ customers.

 

New systems training, offered at the customer’s facility or remotely, provides new users with a general overview of the solutions they have invested in and how they can maximize there value to achieve their goals. New System Training is scheduled in conjunction with a new system installation.

 

Our customer support offers users with ongoing software training. This remote service helps to ensure that users are not only staying up-to-date with the latest new software, but maximizing their current investment as well. In addition, we also provide regional training sessions throughout the United States.

 

To request training on Startel, Professional Teledata and/or Alston Tascom products, please contact us at training@startel.com.

 

Startel’s scheduled Maintenance Technical Training programs are designed to provide administrators with a deeper technical understanding of our solutions through a mix of classroom lecture, demonstrations and hands-on learning. Training is conducted at Startel’s headquarters in Irvine, California. Seating is limited; advanced registration is encouraged. Download the agendas now for the Startel CMC Admin Training Class and the Startel CMC/Soft Switch Technical Training Class!

 

2018 Training Schedule

Course Description Date/Time Location Register
Startel CMC Admin Training Effective managers and programmers need to understand the many aspects of the CMC’s Administrative options to successfully operate their business. The CMC Admin Training Class is an overview of fundamental concepts and techniques for managing your Startel CMC. This 3-day training will cover:

  • System Applications
  • System Settings
  • Client Applications
  • Client Settings
  • Startel Appointment Scheduler
  • Standard & Custom Reporting
  • Affinity Groups & Queues
  • Basic Routing Calls to Scenarios
10/8 – 10/10
8am – 3:30pm
Startel Headquarters REG CLOSED!
Startel Soft Switch Technical Training Join us for a unique opportunity to get hands-on with Startel’s leading edge Soft Switch! Learn from the leaders in the industry how to program, operate and backup this powerful platform. This 2-day training will cover:

  • Soft Switch Fundamental Concepts
  • Management Techniques
  • Soft Switch Redundancy & Back up
  • Dial Plan
10/11 – 10/12

8am – 3:30pm

Startel Headquarters REG CLOSED!
Startel Training Combo: CMC Admin and Soft Switch The Training Class You Don’t Want To Miss! Join us for the entire week and learn how to operate both the Startel CMC as well as the Soft Switch! This is the ultimate training for business and technical users. Gain an overview of fundamental concepts and techniques for managing your Startel CMC and learn from the leaders in the industry how to program, operate and backup your Startel Soft Switch. This 5-day training will cover:

  • CMC System Applications
  • CMC System Settings
  • Programming Your CMC To Help You Sell More Services To Your Clients
  • Soft Switch Fundamental Concepts
  • Soft Switch Management Techniques
  • Soft Switch Redundancy & Back up
  • Soft Switch Dial Plan
10/8 – 10/12
8am – 3:30pm
Startel Headquarters REG CLOSED!

PROFESSIONAL SERVICES 

Today’s complex business environment requires organizations to stay current on the latest technologies, applications, and requirements. To be able to store and manage sensitive data securely, and to deliver projects on time and on budget.

 

Startel, Professional Teledata, and Alston Tascom can help with such challenges, and turn them into a business advantage. Our Professional Services offering includes:

 

Consulting: Our team of experts will help you leverage technology innovation, proven contact center and TAS best practices and processes to achieve your business goals while reducing the risk of mistakes. We’ll help you identify and resolve concerns specific to your business and provide the highest return on your investment.

 

Custom Software Development: We strive to design applications and software solutions that are customized to your business and industry requirements and help save you time and money. We can create a variety of custom software applications that are desktop, mobile and or tablet friendly and designed to optimize performance, increase accountability, and boost ROI.

 

Third Party Integrations: Our solutions can integrate with a wide variety of third-party software systems, including customer relationship management, speech analytics, and workforce optimization. We believe in leveraging your current technology investments to achieve optimal results.

 

For further information or any questions about our professional services, please contact us at 800.782.7835 or sales@startel.com.

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