Today’s consumers expect interactions with contact center staff and support agents to be quick, pleasant and resolve issues on the first call. Our solutions for inbound, outbound and blended contact centers provide agents & managers with the tools needed to meet consumer expectations while also reducing turnover, improving productivity, and maximizing efficiency.
For national, regional, and local government agencies, contact centers are a vital component of their service satisfaction strategy. With every contact, agents work hard to resolve citizen concerns and provide a consistent experience across all channels. Startel solutions help government agencies manage a high volume of inquires while also enhancing efficiency, productivity and accountability.
Customer retention is a top priority for any insurance company that wants to remain competitive. Startel solutions for the insurance industry provide agents and managers with the tools they need to deliver a higher quality customer experience. Small and mid-size insurance companies of all types, from full-service to those specializing in auto, life, property, etc., have turned to Startel because of our demonstrated ability to improve business efficiency and increase customer satisfaction and retention.
Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations are just a few of the challenges facing today’s energy and utility companies. Whether your organization is a public utility company or is handling service on behalf of one, you understand the importance of maintaining uninterrupted service. Startel solutions have helped utility companies around the world deliver reliable service to both their internal and external customers.