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“When Call Volume Surges Or Staffing Is Down… Let Startel’s Emcee Virtual Receptionist Take The Mic!”

Welcome to the future of customer service with the Startel Emcee Virtual Receptionist!  Designed to elevate your call center operations, the Emcee seamlessly integrates advanced AI technology to handle calls efficiently, ensuring no customer inquiry goes unanswered. Whether you’re facing staffing shortages or surging call volumes, our virtual receptionist provides 24/7 support. Experience enhanced operational efficiency and superior customer satisfaction with a solution that adapts to your needs and empowers your team to focus on what matters most—building lasting relationships with your customers.

Calculate Your Cost Savings With StartelAI!

Move The Toggles On The StartelAI Cost Savings Calculator To See Your Savings Potential…

This is your innovative tool designed to help you discover how artificial intelligence can transform your contact center operations and significantly reduce costs. This calculator provides insights into potential savings and operational efficiencies tailored to your unique business needs.

Start exploring the future of cost-effective, intelligent contact center solutions with Startel today!

 

***The information you enter here is for informative purposes only and is not collected, sold or distributed by Startel in any way!***

What Not Having AI Is Costing You

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Payroll Savings When Using AI

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Overall Cost Efficiency:

Your Startel Emcee can handle a high volume of calls or interactions without the need for additional human staff, reducing labor costs and overhead. Our clients have seen cost reductions as high as 80% through staffing reassignment and the service itself.  The savings can be extraordinary!

Improved Live Agent Performance:

When agents are inundated with the pressure of calls they can’t possibly answer in the first place, it interferes with their ability to deliver positive outcomes to the calls at hand.  Startel Emcee gives your busy agents the breathing room necessary to act with compassion and fulfill the needs of your customers.

Reduced Wait Times:

By efficiently managing and routing calls, our AI powered Virtual Receptionist can help reduce wait times and improve overall response times for customers. This also improves efficiency and center environment.

Data Collection and Insights:

Startel Emcee Virtual Receptionists can gather and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and common issues, which can help in refining services and strategies.

24/7 Availability:

Startel Emcee operates around the clock, providing consistent service and support to customers at any time of day or night, which can significantly enhance customer satisfaction, engagement, and overall loyalty. This continuous availability sets a higher standard in customer service excellence.

Consistency:

StartelAI systems provide consistent responses and maintain uniformity in customer interactions, ensuring that information is delivered accurately and in line with company policies.

Task Automation:

Routine tasks such as scheduling appointments, handling frequently asked questions, and managing simple queries can be automated through Startel Emcee, allowing human agents to focus on more complex and nuanced customer interactions.

Less Opting Out

When given the choice, less than 10% of callers opt to speak with a live agent at the start of a call.  On the other hand very few opt-out during AI tended calls.

Scalability:

Startel Emcee can easily scale to handle increased call volumes without additional resources, making it easier for contact centers to manage holidays, peak times and contact center growth.
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Multilingual Support:

Startel Emcee can handle multiple languages, broadening the reach of customer support and making it more accessible to diverse clientele. There’s no need to hire an expensive translation service or pay higher wages for multilingual staff.

Enhanced Customer Experience:

Startel Emcee can offer personalized interactions based on customer history and preferences, potentially improving customer satisfaction by providing more tailored and relevant responses.

Error Reduction:

By minimizing human error in data entry and call handling, Startel Emcee helps ensure more accurate and reliable information is received from your customers.

*Requires CMC RestAPI

Test Emcee Yourself!

 

There are 4 phone numbers below that are programmed to interact in with you in different use cases.  There are many other scenarios in which StartelAI can be applied.  Please read the scenario descriptions below to familiarize yourself before making the call.

1.) Startel Sales

Call the number below to interact with a bot that is programmed for a sales call. This bot can handle prospective customer inquiries and seamlessly integrate with the contact center’s CRM.  The bot is set up to notify sales teams of new leads in real time.  This way front-end agents can stay focused on revenue-generating calls while still capturing and nurturing new leads effectively.

Collected Information

  • Name
  • Company Name
  • Contact Number
  • Account #
  • Email Address
  • Need

 

To test the bot, dial the number below…

888–228–7476

3.) XYZ Tree Service

When Hurricane Helene ravaged the Southeastern United States, one tree service armed with a StartelAI Virtual Receptionist was ready for the inevitable surge in call volume.  Our AI-driven solution handled the influx of calls, manage customer expectations, and prevented repeat calls, so that agents could focus on urgent issues while ensuring customers receive timely updates and reducing unnecessary call volume.  This bot has the exact same programming used during the early days after the storm.

Collected Information

  • Name
  • Primary Number
  • Secondary Number
  • Address
  • Marketing Source
  • Need

To test the bot, dial the number below…

888–276–0241

2.) Product Helpdesk

The following bot is intended for use in a prospective incoming customer service call.  It will match customers to a directory using their last name and also retrieve a product number.  The bot will then streamline customer interactions by automatically collecting key information.  Finally the bot will efficiently schedule service requests.

Collected Information

  • First Name
  • Last Name (For directory lookup use D-O-E or B-L-A-K-E)
  • Company Name
  • Contact Number
  • Model #
  • Issue
  • Service Date

 

To test the bot, dial the number below…

877–246–8315

2.) ABC Drive Right Call-Off Line

A business that operates 24/7, uses the Startel Emcee AI-driven bot to collect employee call-off information, department number, and immediately notifies the supervisor, so that the process is efficient, and employees receive prompt confirmation without the need for human intervention.

Collected Information

  • Name
  • Absence Type
  • Department (100 – 200 – 300 – 400 – 500 – 600 – 700 – 800 – 900)
  • Coverage
  • Return to Work Date

 

To test the bot, dial the number below…

877–880–5026

Sample Our Library Of Voices!

 

Other voice options are available including custom voices that can sound like your agents.

Set up a demo today and find out more!

Male Voices

Female Voices

Bill

Charlie

Eric

Roger

Brian

Chris

George

Will

Callum

Daniel

Liam

Alice

Jessica

Matilda

Aria

Laura

River

Charlotte

Lily

Sarah

Click Below to Visualize Emcee Working in an Employee Call Off Line Setting!

 

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