Now, clients can manage their services from the convenience of their mobile phone with PocketVantage. Designed to be a product contact centers can offer to their customers to track their business, PocketVantage is a virtual portal to the messages saved in clients’ accounts on CMC.
In addition to accessing messages, your clients can access their current on call information to verify who’s on call now or check on who was on call last night. CMC users’ clients can also login to the app to update member and client statuses, assuring that the correct dispatching protocols are being used.
Offer a whole new vantage point for your clients!