INDUSTRY VENDORS
Trusted TAS industry vendors that integrate with Startel!
Integrated Industry Vendors
People Praise
Get the pulse of your organization by analyzing and tracking key points throughout your operation in real-time with Startel’s People Praise Integration. Increase operator awareness of issues as they arise which improves overall quality of your services and morale.
CallSource
How do you know if you need to improve your call-to-appointment rate unless you have accurate data? Startel has partnered with Callsource through ATSI for quality assurance management. By having CallSource process and score your calls you know you are getting accurate and valuable data.
Zapier
Using Startel and Zapier allows end users to integrate the web applications they use and automate workflows. Users can transfer data from one app to another. Find pre-made workflows to help you save time and money. Zapier is faster and easier than building your own integration, and you won’t need to write any code.
OnPage
The OnPage secure messaging application is available for iPhone and Android smartphones. The virtual pager application allows you to receive and send alerts just as you would through a traditional pager but with the convenience of a smartphone. Ensure immediate, secure delivery of alerts or high priority messages with the OnPage platform.
QGenda
Startel’s Contact Management Center (CMC) solution is now fully partnered and integrated with QGenda! Automate receiving OnCall schedules and updates for your client’s using QGenda, the #1 scheduling solution that’s driving efficiency and performance. QGenda is the market share leader with over 225,000 clinicians in more than 30 medical specialties.
Amion
Startel’s Contact Management Center (CMC)is now integrated with Amion. Amion lends a splash of color to scheduling. It makes scheduling fun! Templates, patterns, staffing rules, and an autoscheduler make quick work of building and fine-tuning schedules.
TigerConnect
Startel’s Contact Management Center (CMC) solution integrates with TigerConnect’s Secure Messaging platform to provide Startel customers with the flexibility to communicate in a secure, encrypted format.
Avaya
Avaya Computer Telephony is the CTI server software that integrates voice and data between the customer’s Communication Manager Server and their business application environment on a Windows server. This open standards-based, single server platform is tightly integrated with other Avaya Contact Center offers, such as Interaction Center, Interactive Response (IR), Contact Center Express (CCE), Active Enterprise, and the Proactive Contact.
DVS Analytics
You can use Startel along side DVS Analytics to discover root causes for your wins and challenges. DVSAnalytics Interaction Recording captures voice recordings and screen recordings to identify opportunities for additional training, process improvement, and contact center optimization. Improve customer service, reduce risk and liability, settle disputes, verify customer orders and gain key insights–all while maintaining compliance.
pMD
Startel integrates with PMD. The PMD secure messaging app improves everything about your HIPAA-compliant chat, video, and voice communication with your colleagues and patients. It’s free, totally user-friendly, and lets you chat in real time about sensitive patient info – even with colleagues who are part of different organizations.
Halo
Formerly DocHalo, Halo is a secure, web-based application that doctors, nurses, and staff may use to communicate patient-related information. HALO provides encrypted, HIPAA-compliant messaging to keep patient health information secure. HALO is the only Beacon-approved clinical text messaging application.