MEETING CUSTOMER DEMANDS

HAS NEVER BEEN SO EASY!

Startel’s GenIMX – Startel’s Next Generation Interactive Message Exchange!

 

Have you ever had that sinking feeling that you are missing something?  What if we told you millions of text messages are sent everyday to businesses MAIN landline numbers.  One of those texts could be the sale of the year but businesses without a 2-way text enabled MAIN business line have no idea the opportunity was even there.

GenIMX can enable your MAIN business line to receive 2-way text messages allowing businesses to interact with customers through text and picture messaging without disrupting their existing voice environment. No longer are businesses limited to one-way text appointment reminders, billing reminders or marketing messages.  Take advantage of texting as a full communications channel by allowing two-way communication. That’s just one of the many powerful features of GenIMX.   Click on the video below to learn more!

ENGAGE  CUSTOMERS THE WAY THEY WANT TO BE ENGAGED…

GET STARTED TODAY!

ENGAGE  CUSTOMERS THE WAY THEY WANT TO BE ENGAGED…

GET STARTED TODAY!

ENHANCE CUSTOMER ENGAGEMENT

WITH THESE FEATURES:

SMS & MMS

Send and receive text messages via your business lines. Don’t have voice services with us? That’s okay too! We can SMS enable most numbers so your business can take advantage of the Interactive Solution without disrupting your existing voice environment!

WEBCHAT

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EMAIL

Queue emails, webchat and text messages into the same platform. This allows employees to communicate with customers via many communication channels, all on the same web-based platform.

MASS NOTIFICATION

Power notification allows businesses to send multiple messages to multiple recipients at the same time, with just a few clicks of the mouse.

QUEUE LOGIC

Similar to call center logic, the system routes messages (SMS, MMS, webChats & e-mails) based on pre-determined logics such as wait times, skill level, language, and more.

ADVANCED REPORTING

Every message is tracked, timestamped, and available to be downloaded in a .CSV file. Reports can be generated per agent, queue, or company wide with a multitude of sorting options.

ARTIFICIAL INTELLIGENCE

Artificial Intelligence speeds up processes and allows contact centers to become more efficient than ever. Respond to messages with artificial intelligence and allow agents to spend more time providing excellent customer service.

INTELLIGENT RECOGNITION

The queue will try to assign messages to the same agent who has already worked with the client recently.

REAL TIME MONITORING

Supervisors have access to a live dashboard to see agent status, how many texts or chats are waiting in queues, wait times, and more.

UNRESPONSIVE AGENTS / PULL BACK TIMERS

Messages won’t get lost. When an agent goes unresponsive, the message will be pulled from the agent and redirected into the queue for the next available agent.

OPT IN & OPT OUT COMPLIANCE

Stay TCPA compliant and easily allow for customers to opt-in or out without agent interaction.

ESCALATION

Empower your agents with escalation capabilities. A message can be reassigned directly to a supervisor if an agent needs additional assistance.

PROVISIONING

Portals give administrators access to simplified provisioning management, and on-the-fly changes.

LEAVE NO SALES ROCK UNTURNED WITH GENIMX…

GET STARTED TODAY!

LEAVE NO SALES ROCK UNTURNED WITH GENIMX…

GET STARTED TODAY!

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