WHAT IS AN API & WHY DO I NEED IT?
During a recent pirate themed user conference we used an allegory to explain what an API is for a contact management system and why you need it. Click the video above for an entertaining explanation!
Startel CMC RestAPI
The Startel CMC RestAPI is a translator that allows custom designed software to request information directly and in real time from your CMC database. Startel’s CMC RestAPI allows you or your customer to create custom applications to meet specialized needs.
Do your customers want to automate pulling information into their CRM (Customer Relationship Management) software? Do you want to have your own reporting tools, designed by you and your staff? Have great ideas for a mobile app for your business? This tool will get you all of that.
Use the CMC RestAPI to customize dashboards that suit your site’s specific needs, develop web-based applications for analyzing and monitoring staffing levels, and build your own tools for managing on-call calendars
Improved Agent Efficiencies
Startel’s CMC RESTful APIs can improve your agent’s efficiencies greatly by taking the data they collect from a caller, that needs to go into some specialized software for your client…and rather than the agent needing to learn a new software suite and manually re-enter that information… automations built on RESTful APIs will synchronize data behind the scenes without agent intervention.
Rather than Agents making lots of quick decisions in real-time to ensure individual messages end up where they should be, RESTful APIs make deliberate, focused decisions to redirect the flow of data en masse according to the client’s request.
Startel’s API is integrated with Zapier. Zapier empowers you to automate your work across 5,000+ apps —so you can move forward, faster. Zapier is a middleware that allows you to create from 1- 100 step automated workflows. It’s a Do-It-Yourself solution that does not require expensive development with programmers.
Discover what your contact center can do with API!