By Vince Vitale & Shawn Griswold: Shawn Griswold is the security analyst for Startel Contact Center Solutions. Shawn has been involved in software engineering for over thirty years and has been providing cyber security for Startel for the last six. Vince Vitale is...
Earlier this year Startel held the 2022 Startel National Users Groups Conference and it was an inspiring event. Users were able to network, share ideas and learn new techniques. We also presented the 2022 Allen Kalik Award! This years winner was Alan Hartman. We...
By Endicott Call Center Staff The impact Startel has had on the processes of Endicott Call Centers is reflected in our ability to manage client interactions at such a professional level. For over 35 years, this multichannel platform has enabled us to reach peak...
By Vince Vitale: Earlier this year, Startel held the 2022 Startel National Users Groups Conference, and it was an inspiring event. Users were able to network, share ideas, and learn new ways to increase revenue and efficiency on their Startel CMC software. The 2021...
You’ve created a beautiful contact center website. It passes all the website grading tests with flying colors. Now comes the final piece in the puzzle that will still likely remain a mystery once it’s all said and done. You’ve got to bring in the bodies. Just...
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