Latest Technologies, Industry Trends & Best Practices

Dispelling 6 Misconceptions about the Cloud. Myth 6: Too Significant to Outsource Control

In our sixth and final week of our debunking the cloud myths series, we take on the misconception that the Cloud is too significant to outsource control. While outsourcing will result in less control from a technical standpoint, the business ease and financial savings will continue to increase the usage of these services.   

MYTH: Too Significant to Outsource Control.

FACT: When considering implementing a cloud-based solution, most people tend to think they will have to give up control of their organization to their cloud vendor. From a technical standpoint this is in part true, as your cloud provider becomes responsible for implementing, maintaining and updating your hardware and software. However, it is the client who continues to manage his/her organization and its day-to-day operations, including routing calls, setting up accounts, assigning privileges, etc., using their administrator login. When selecting a cloud provider, it is important that you choose one who you view as a partner and trust to manage your IT resources. Giving up some control may be a good thing, especially when you have a trusted partner to focus on the technology pain points of your business. And in turn, you will be able to concentrate on other areas of your business that add value.

Thank you to those that kept up with our blog series, Dispelling 6 Misconceptions about the Cloud, over the past 6 weeks. We hope you enjoyed reading it, and learned a thing or two along the way. Designed for small and mid-size organizations, Startel’s Cloud Contact Center Solution enables customers to access our entire suite of products and applications and communicate with their customers any time, on any device, anywhere in the world, via an Internet connection. To learn more about Startel’s Cloud Contact Center solution, visit our website or contact us at sales@startel.com.

Dispelling 6 Misconceptions about the Cloud. Myth 5: Cloud is a Fad

There has been a lot of hype around the word ‘cloud’. In fact, wherever you go, and no matter what type of technology you stumble across, there now seems to be a ‘cloud’ version of it. In the fifth week of our 6-week series addressing the myths/misconceptions related to the cloud, we examine the myth that the Cloud is a Fad. According to industry analysts and experts, forget fad. The Cloud is real, it’s here and it’s growing!

MYTH: Cloud is a Fad.

FACT: Cloud is here to stay, and according to Gartner it is accelerating quickly and globally. Based on their 2011-2017 forecast, Gartner expects adoption to hit $250 billion by 20172. And the McKinsey consulting firm forecast that cloud technology could have an economic impact of $1.7 trillion to $6.2 trillion by year 20252.

While its terminology has changed in recent years, and the ways in which the technology is being used have evolved, the concept of cloud computing dates back to the early 1960’s, when computer scientist John McCarthy discussed it at MITs centennial celebration3. Once the Internet matured, the vision of cloud computing became a reality when Salesfore.com began delivering applications through a website in the late 90s. Since then, employing private clouds has become a proven and established service, and if the experts prove to be correct, it is only a matter of time before most organizations have “gone to the cloud.”

Bottom line: The movement to cloud-based platforms is inevitable. Even cloud deniers need to come around to the fact that the way we’ve been doing computing in the last 30 years is changing. Core applications, computing, storage, and other IT services will continue to move to public clouds. Although the migration will be slow, it will be steady.

Next week we wrap up our six-week series with our final myth: ‘The Cloud is Too Significant to Outsource Control.’ In the meantime, we look forward to hearing from you! Please post your comments.

2: http://thoughtsoncloud.com/2014/05/future-cloud-computing-5-predictions/
3: http://www.washingtonpost.com/opinions/five-myths-about-the-cloud/2014/01/03/dd826052-7191-11e3-8b3f-b1666705ca3b_story.html

Dispelling 6 Misconceptions about the Cloud. Myth 4: Cloud Cannot Scale for Large Organizations

During the fourth week of our 6-week series addressing the myths, or misconceptions, related to the cloud, we take on Myth 4: Cloud Cannot Scale for Large Organizations. Despite the current size of your organization – whether its large or small – this information is useful to know, especially as your organization grows in the years to come.
MYTH: Cloud Cannot Scale for Large Organizations

FACT: An advantage of using the cloud is that it adjusts to accommodate your business. If you need to add more staff or resources to support your business growth or to meet seasonal demands, you can easily scale up/down without making expensive changes to your existing IT systems. As a result of the scalability advantage, cloud users have the ability to pay for only what they use, minimizing costs and risk. No matter how large or small your organization is the ability to alter your plans due to fluctuation in business size and needs is an enticing benefit of the cloud.
Bottom Line: It doesn’t matter if your company has 10 employees or 10,000 employees – the cloud is built to scale quickly and efficiently, while ensuring that you only pay for what you use.   
Next week we will examine the notion that the ‘Cloud is a Fad’, which based on industry reports and analyst findings could not be further from the truth. In the meantime, please post your comments. Enjoy your Halloween! We look forward to hearing from you!

Dispelling 6 Misconceptions about the Cloud. Myth 3: Cloud is Not Reliable

This week, the third week of our 6-week series addressing the myths/misconceptions associated with the cloud, we take on Myth 3, which revolves around the reliability of the cloud.

MYTH: Cloud is Not Reliable

FACT: While notable outages have been well documented in recent years, businesses that are using the cloud prove to be more reliable than other types of infrastructure platforms. Defined processes, advanced 24/7 monitoring capabilities and expert system administration all help contribute to uptime guarantee. In fact, most cloud providers offer a 98-99% SLA and have invested heavily in infrastructure and support to ensure high levels of performance and availability. With cloud solutions, data can be backed up to multiple locations and services, providing an added level of protection.

Studies by Microsoft and others have confirmed that when businesses shift to the cloud, they see improved service availability1. A 2013 study released by Microsoft Corporation found that SMBs that use cloud services have experienced the following advantages1:

– 94% have gained security benefits they did not have with their former on-premise technology, such as up-to-date systems, up-to-date antivirus and spam email management
– 62% have seen increased levels of privacy protection
– 75% have experienced improved service availability

The real silver lining in cloud computing is that it enables a higher level of reliability at a fraction of the cost.

Next week we will look into the myth that the ‘Cloud Cannot Scale for Large Organizations.’ In the meantime, please post your comments. We look forward to hearing from you!



Dispelling 6 Misconceptions about the Cloud. Myth 1: Cloud is Not Secure

Cloud services and cloud platforms have become an undeniable part of the IT landscape. However, while the shift from traditional software models to the Internet has steadily gained momentum over the last several years, “the cloud” is still a fairly new concept. And like all things new, it comes with some concerns and uncertainty. Over the next 6 weeks, I will do my best to debunk some of the top misconceptions/myths associated with the cloud, including:

1. Cloud is Not Secure
2. Cloud is One Size Fits All
3. Cloud is Not Reliable
4. Cloud Cannot Scale for Large Organizations
5. Cloud is a Fad
6. Cloud is Too Significant to Outsource Control

If you have a concern about the cloud that is not listed above, please mention it here and give us the opportunity to address it.

When the cloud is done right, it fundamentally changes how companies and entire industries operate along with how customers engage and purchase products and services.

MYTH 1: Cloud is Not Secure

FACT: Security threats in the cloud are no greater, and in many cases much less common, than those faced by on-premise systems. When selecting a cloud provider, do your due diligence and ensure that your cloud vendor will host your contact center, and sensitive information, on a single instance cloud platform or dedicated hardware serving only your organization. Also ensure that the proposed cloud solution includes secure and redundant remote cloud servers protected by Tier III, SSAE16 data centers. Lastly, confirm that your center will be managed in a stable, PCI, HIPAA, GLBA and Sox compliant environment. Any reputable cloud provider will also provide clients with the following services:

– A dedicated team of IT experts
– Full compliance with industry and regulatory standards
– Regularly scheduled third-party security audits
– Automatic hardware and software updates

Next week we will take on the myth that the ‘Cloud is One Size Fits All’, which could not be further from the truth. In fact, the inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. In the meantime, please post your comments. We look forward to hearing from you!

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