The Startel Voice Logger is an intelligent voice documentation product that automatically records all agent-customer conversations and stores them as digital recordings for future playback. It is bundled with Startel’s Voice Services, including voicemail and e-fax services, and integrates directly into Startel’s Contact Management Center (CMC). The Startel Voice Logger is a cost-effective solution that companies, especially healthcare organizations, rely on to maintain compliance, reduce risk and liability, verify transactions and monitor service levels.
With the Startel Voice Logger you can:
RECORD 100% OF YOUR INTERACTIONS FOR QUALITY & TRAINING PURPOSES
Startel’s Voice Logger can record all agent-customer conversations and store them in a MP3 format, guaranteeing efficient use of disk space. These files can be set for universal playback capability on any multimedia compatible PC.
EASILY LOCATE THE DATA NEEDED WITH ITS SEARCH & RETRIEVAL FEATURES
Integration with Startel’s Soft Switch provides Voice Logger users with immediate access to almost any data associated with a recording. Search by Date and Time of Call, Client ID (not just a phone number), Call Duration, Agent Initials, and ANI/Caller ID.
USE DATA RETRIEVED TO ADD VALUE TO EVERY CUSTOMER INTERACTION
By extracting the intelligence gained from the voice recording, you can easily resolve customer issues and increase customer satisfaction.