Enhanced Client Experience with StartelAI
“More Calls Answered, More Positive Live Agent Outcomes!”
That was the guiding principle for StartelAI developers as they embarked on revolutionizing the call center industry. Startel Artificial Intelligence is designed not to replace the essential human touch required for effective service but to enhance it. Our AI solutions focus on empowering agents with tools that boost agility and compassion, ultimately enriching client experience during critical moments.
Say goodbye to frustrating IVRs and impersonal on-hold messages.
Today’s consumers are tired of inputting data through cumbersome prompts or hearing generic reassurances about the importance of their call while waiting for minutes on end. There are far more engaging and meaningful ways to handle calls that your live agents can’t reach. Discover modern solutions that enhance customer interactions and make every touchpoint count.
StartelAI Is Developed Specifically For Call Centers!
While there are many AI services, StartelAI is one of the only services developed specifically for call centers. This means our bots have been training in industry standards longer and can conform to your contact center’s script faster. Furthermore, we make implementing the StartelAI service simple with a Personal AI Engineer that will train your bot for you.
In recent years, artificial intelligence has promised to transform customer service interactions, but high costs and complex implementation often made it accessible only to the largest contact centers. StartelAI is about to change all that with a Virtual Receptionist capable of answering calls, inputting data directly into CMC forms, and intelligently deciding whether to escalate a call to a live agent or initiate automatic scripted dispatch.
What sets StartelAI apart is integration with industry-specialist AI engineers who tailor call flows and intents to your existing client instructions, eliminating the steep learning curve for your staff. This scalable solution offers significant return on investment, whether you’re a local TAS or a major international contact center.
Above all, StartelAI simply enhances contact center operations by reducing costs, improving service levels, and boosting profitability!
Introducing “Emcee” Startel’s AI Virtual Receptionist!
Improved Live Agent Performance:
When agents are inundated with the pressure of calls they can’t possibly answer in the first place, it interferes with their ability to deliver positive outcomes to the calls at hand. Startel Emcee gives your busy agents the breathing room necessary to act with compassion and fulfill the needs of your customers.
Reduced Wait Times:
By efficiently managing and routing calls, our AI powered Virtual Receptionist can help reduce wait times and improve overall response times for customers. This also improves efficiency and center environment.
Data Collection and Insights:
Startel Emcee Virtual Receptionists can gather and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and common issues, which can help in refining services and strategies.
Error Reduction:
By minimizing human error in data entry and call handling, Startel Emcee helps ensure more accurate and reliable information is received from your customers.
24/7 Availability:
Startel Emcee operates around the clock, providing consistent service and support to customers at any time of day or night, which can significantly enhance customer satisfaction, engagement, and overall loyalty. This continuous availability sets a higher standard in customer service excellence.
Consistency:
StartelAI systems provide consistent responses and maintain uniformity in customer interactions, ensuring that information is delivered accurately and in line with company policies.
Task Automation:
Routine tasks such as scheduling appointments, handling frequently asked questions, and managing simple queries can be automated through Startel Emcee, allowing human agents to focus on more complex and nuanced customer interactions.
Less Opting Out
When given the choice, less than 10% of callers opt to speak with a live agent at the start of a call. On the other hand very few opt-out during AI tended calls.
Overall Cost Efficiency:
Your Startel Emcee can handle a high volume of calls or interactions without the need for additional human staff, reducing labor costs and overhead. Our clients have seen cost reductions as high as 80% through staffing reassignment and the service itself. The savings can be extraordinary!
Scalability:
Startel Emcee can easily scale to handle increased call volumes without additional resources, making it easier for contact centers to manage holidays, peak times and contact center growth.
Multilingual Support:
Startel Emcee can handle multiple languages, broadening the reach of customer support and making it more accessible to diverse clientele. There’s no need to hire an expensive translation service or pay higher wages for multilingual staff.
Enhanced Customer Experience:
Startel Emcee can offer personalized interactions based on customer history and preferences, potentially improving customer satisfaction by providing more tailored and relevant responses.
*Requires CMC RestAPI
Click below for a visual demonstration.
StartelAI By The Numbers:
See Our StartelAI Cost Analysis!
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Calculate Your Savings With The StartelAI Cost Savings Calculator!
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Ready for the Next Advantage in TAS Technology?
Hear what StartelAI users are saying! Click the video below…
Ready for the Next Advantage in TAS Technology?
In Addition to Startel Emcee there are many StartelAI Innovations coming to the StartelAI Product Suite in the very near future!
Contrary to common concerns, Startel views AI as a tool for augmenting human capabilities rather than replacing them. By leveraging StartelAI, businesses can enhance client satisfaction and boost profitability, ensuring they stay competitive while enhancing the work environment of your live agents in the process. Startel is dedicated to being more than just a software provider; we strive to be a strategic partner in helping businesses harness their full potential. For those aiming to transform their contact center operations, StartelAI offers a clear path to greater efficiency, lower costs, and improved customer satisfaction. Here are some of the AI-enhancement tools Startel is currently developing:
- Agent Assist
- Call Transcription
- Speech to Text
- Omni-Channel Chatbot
- Live Chat
