THIS IS CALL HANDLING
As a compliment to our cloud-based delivery model, Startel offers a premise-based deployment for companies that wish to install, manage and maintain their investment behind their corporate firewall.
Check out the list of all our CMC features below!
Flexible Agent Interface (FlexAI): Training on the Startel system is now even easier with our Flexible Agent Interface! Your agents will have the freedom to customize their windows and match systems they might already be used to using! With FlexAI it will take a fraction of the time it used to take in order to make agents confident and productive.
• Unify data for a complete view of your contact center’s performance
• Control delivery generation and format
• Track business performance with standard and custom reports
• Monitor real-time performance from the Startel Dashboard
• Record all of your interactions for quality and training purposes
• Easily locate the data needed with its search and retrieval features
• Use data retrieved to add value to every customer interaction
• Create flexible voicemail greetings for all communication types
Premise-Based Solution Benefits
Retain control over your hardware and software as you decide the best methods to safeguard your network, data center layers, and solution investment. Your business also retains control over the software because it is implemented on your hardware, and under your security measures. We will work with your organization to ensure our solutions meet your unique needs and compliance requirements.
Leverage technology investments to achieve optimal results. Data integration can be tricky enough to begin with, but with our premise-based solutions you can continue to integrate tightly with your existing software investments, including customer relationship management, speech analytics, workforce optimization and more.