A Protocol Droid For Your Contact Center

A Protocol Droid For Your Contact Center

  Did you ever think about the implications if “goldenrod” hadn’t been programming binary load lifters and didn’t know a lick of Bocce?  It probably would have been a deal breaker for Uncle Owen and those two droids would have never made it into the hands...
4 Ways To Deal With Call Overflow

4 Ways To Deal With Call Overflow

When you are short-staffed, call volume always seems to increase. You can see the fear in the eyes of staff as they realize the presence of empty seats around them, especially the day after a holiday. So, what can you do? Do you pin yourself with that “BEATEN” label...