IF disaster strikes your call center what do you do? With Startel SafetyNet you do nothing more because we’ve got you covered. Even if you are stuck on a rock somewhere… Startel’s software offerings are used in various industries ranging from contact...
Client data requests used to be a drag… Then Came Startel’s API! Client data requests used to mean alot of man hours for little result. Now with Startel’s API client data is just a click away! Startel’s software offerings are used in various...
Regardless of size, medical contact centers must take steps to protect against cyberattacks and ensure HIPAA compliance. These two issues warrant intentional and proactive attention. Ways to Prevent Cyberattacks With cyberattacks on the rise, what steps should a...
Contact center clients today no longer focus solely on customer service through phone calls. Prospective clients looking for a call center will evaluate your company’s business strategy and technology. Your prospects have specific needs to meet their customers’...
But we all know that was not the big story of the year. Like so many other companies, the big story was COVID-19. This revealed Startel’s preparedness and subsequent ability to pivot amid the pandemic. Contact centers and answering services who use Startel were...
It’s official Startel, PTD and Alston Tascom have merged into one unified company. United to deliver best in class contact center solutions. All three company’s will now officially call themselves “Startel! No matter what we call ourselves, the...
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