Peter Lyle DeHaan Contact Center Futurist

Peter Lyle DeHaan Contact Center Futurist

Peter Lyle DeHaan: Contact Center Futurist   By Vince Vitale The name Peter Lyle DeHaan is easily recognizable if you’ve subscribed to contact center magazines AnswerStat, TAS Trader, Connections Magazine or Medical Call Center News.   Some might simply describe...
THE TRUTHS OF SYSTEM HARDENING

THE TRUTHS OF SYSTEM HARDENING

Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be okay, is no longer an option. Cybercrime is exploding. Crimes like exfiltration, ransomware, extortion, and sale of personal data are on...