Startel is extremely proud of the customers who use our products and achieved ATSI honors this year in Denver. This year’s winners are listed below! Year One: Front Desk – Bellingham, WA Year Two Bronze: Answering365 – Los Angeles, CA Year Five Gold...
Of course, you can ask your colleagues what headsets they prefer in their call center… but the more you know about the features and capabilities of USB headsets, the more impactful your purchase will be. Here is some insight to help guide your purchase: Initial...
The following is an article featuring our own Matt Bogan that appeared in the Healthcare Call Center Times in April. HCCT have graciously made this article available for us to share. If you would like to subscribe to HCCT just click the following link...
Easy Steps For Call Center Agents To Fix Microphone Problems In Windows 11 & 10: If you are having trouble with your agent’s microphone features, the following information can help you troubleshoot and resolve issues. One of the very first things to do is make...
Peter Lyle DeHaan: Contact Center Futurist By Vince Vitale The name Peter Lyle DeHaan is easily recognizable if you’ve subscribed to contact center magazines AnswerStat, TAS Trader, Connections Magazine or Medical Call Center News. Some might simply describe...
Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be okay, is no longer an option. Cybercrime is exploding. Crimes like exfiltration, ransomware, extortion, and sale of personal data are on...
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