Matt Bogan is the product manager for Startel, a leading provider of best-in-class contact center solutions. He has been involved in the contact center industry for over fifteen years. The CMC RestAPI is a powerful, advanced feature that potentially offers a lot of...
Did you ever think about the implications if “goldenrod” hadn’t been programming binary load lifters and didn’t know a lick of Bocce? It probably would have been a deal breaker for Uncle Owen and those two droids would have never made it into the hands...
In the dynamic world of contact centers, where efficiency, customer satisfaction, and technological advancements play pivotal roles, a unique breed of contact centers stands out—family-owned contact centers. These centers, rooted in familial ties and shared values,...
When you are short-staffed, call volume always seems to increase. You can see the fear in the eyes of staff as they realize the presence of empty seats around them, especially the day after a holiday. So, what can you do? Do you pin yourself with that “BEATEN” label...
By Matt Bogan: In July of 1955, Tomorrowland opened at Disneyland in Anaheim, California. At the time, Walt Disney, an enthusiastic futurist, said “scientists today are opening the doors of the Space Age to achievements that will benefit our children and generations...
By Vince Vitale & Shawn Griswold: Shawn Griswold is the security analyst for Startel Contact Center Solutions. Shawn has been involved in software engineering for over thirty years and has been providing cyber security for Startel for the last six. Vince Vitale is...
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