Easy Steps For Call Center Agents To Fix Microphone Problems In Windows 11 & 10: If you are having trouble with your agent’s microphone features, the following information can help you troubleshoot and resolve issues. One of the very first things to do is make...
Peter Lyle DeHaan: Contact Center Futurist By Vince Vitale The name Peter Lyle DeHaan is easily recognizable if you’ve subscribed to contact center magazines AnswerStat, TAS Trader, Connections Magazine or Medical Call Center News. Some might simply describe...
Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be okay, is no longer an option. Cybercrime is exploding. Crimes like exfiltration, ransomware, extortion, and sale of personal data are on...
Startel is making it rain! Find out how you can be part of the cash grab by watching this video Startel offers a comprehensive billing solution and e-commerce portal that streamlines your billing and account management, allowing your clients to access invoices and...
You’re aware of the need for data encryption. However, you may not have a clear picture of how it works. Cryptography—the study of secure communications—is a complex field of science, intersecting a wide range of disciplines and constantly evolving. Cryptography...
It’s no secret that the use of advanced technology and social media is empowering potential clients and team members like never before. This empowerment is requiring call centers to refine their social media strategies to attract the best quality job candidates as...
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