Provide Your Physicians with a
Secure, HIPAA-Compliant
Text Messaging Solution

Messages & Attachments

SM+ supports attachments! Users of SM+ can send and exchange voice recordings and audio and image attachments securely. All message content and attachments are encrypted on devices using SM+, as well as on the servers.

All Messages

SM+ enables subscribers to track when a message from their device has been sent, viewed, read and filed. Administrators of SM+ can run real-time reports based on subscriber use, duration of time, etc., for billing purposes.

Messages 24/7 from App & Web

SM+ is accessible via the Web interface or an App downloaded to your smartphone and/or tablet. It is compatible with the latest versions of iOS and Android, and can be registered on up to 3 devices per subscriber.


Using encryption technology, SM+ securely stores, transmits and downloads ePHI and sensitive information, including messages and attachments. It is also compliant with the latest requirements for HIPAA, HITECH, SOX and GLBA.

Protect Sensitive Data

Startel’s Secure Messaging solution, Secure Messaging Plus (SM+), is designed to offer hospitals, healthcare providers, pharmacies, medical centers, HMOs, and medical telephone answering services a secure, HIPAA-compliant way to safely exchange sensitive information via text with physicians and their staff. Users experience all of the benefits of texting, but in a HIPAA-compliant manner and environment.

Using encryption technology, messages and attachments are encrypted on servers, devices and in transit. In addition, users of SM+ cannot forward, copy, save, and/or print messages, preventing ePHI and other sensitive information from being passed on to individuals who should not see it.

SM+ also includes an expiration feature that allows senders to determine when a sent message expires. For instance, messages can expire when marked as read or filed, or in a specified number of days. Messages that do not have a defined expiration will expire within the originating subscriber’s default number of days, not to exceed 30 days. This feature offers users an additional layer of security.

Other Startel features used by our healthcare clients to achieve their business objectives include:

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