Our latest development, the Startel Soft Switch, routes calls based on skill level, queue priority and user defined scenarios. In addition, it also provides real-time status of contact center activity via the Startel Dashboard. The Soft Switch resides on a Linux server and uses software to route calls, eliminating the hardware needed in legacy switches and creating a more reliable platform with fewer points of failure. Our Soft Switch includes Startel’s embedded Voicemail and Voice Logger solutions, eliminating the need for separate servers, and expensive cards for integration!
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