A Startel feature that records live inbound and outbound phone conversations and stores them as discreet digital recordings (MP3) for future playback. The integrated relational database allows quick and powerful queries for locating recordings by date, time, agent, Caller ID, or Customer ID. This feature is perfect for performance reviews and training, and if necessary, for resolving disputes over what was communicated during phone calls. Screens and settings for managing Voice Logger files (Logger clips) are accessed by selecting Voice Logger from the Web Config Main Menu.
by Vince Vitale | Jul 13, 2021