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The Customer Spot
Tech Support
  • About Us
    • Our Industries
    • Our History
    • Our Team
    • Our Client Experiences
    • Our Career Opportunities
    • Why We Might Not Be A Good Fit…
  • Contact Management Center
    • Cloud-Based Contact Center
    • Premise-Based Contact Center
  • Solutions
    • SoftSwitch
    • Flexible Agent Interface
    • CMC REST API
    • SafetyNet
    • Web Portal (IntelliSite)
    • Appointment Scheduler & Reminder
    • Dashboard
    • PocketVantage
    • Metrics
    • Voice Logger
    • Voice Services
    • Total Billing Solution
  • Messaging
    • Short Message Service
    • SM+ (Secure Messaging Plus)
    • Secure Message Gateway
    • GenIMX
  • Resources
    • The Customer Spot
    • Services
    • The Startel National Users Group
    • Partners
    • Privacy Policy
    • Terms & Conditions
    • Glossary
    • Events
    • News and Blog
    • Shop Startel
  • Contact
  • Schedule A Demo
Increasing Contact Center Security Through Stronger Passwords

Increasing Contact Center Security Through Stronger Passwords

by Startel | Sep 19, 2022 | News & Events

By Vince Vitale & Shawn Griswold: While most contact center agents have at some point heard the basics of password security (use a strong password, don’t use the same password on different sites, etc.), many of us still brush off that advice because it seems too...
Startel Spotlight – Alan Hartmann 2022 Allen Kalik Award Recipient

Startel Spotlight – Alan Hartmann 2022 Allen Kalik Award Recipient

by Startel | Aug 22, 2022 | News & Events

Earlier this year Startel held the 2022 Startel National Users Groups Conference and it was an inspiring event.  Users were able to network, share ideas and learn new techniques.  We also presented the 2022 Allen Kalik Award!  This years winner was Alan Hartman.  We...
How Endicott found improved customer care through Startel:

How Endicott found improved customer care through Startel:

by Startel | Aug 10, 2022 | News & Events

By Endicott Call Center Staff The impact Startel has had on the processes of Endicott Call Centers is reflected in our ability to manage client interactions at such a professional level. For over 35 years, this multichannel platform has enabled us to reach peak...
LOOK TO THE FUTURE: How to stay ahead of the game in the call center industry!

LOOK TO THE FUTURE: How to stay ahead of the game in the call center industry!

by Startel | Jul 29, 2022 | News & Events

By Matt Bogan: Matt Bogan is the product manager for Startel, a leading provider of best-in-class contact center solutions. He has been involved in the contact center industry for over fifteen years. In July of 1955, Tomorrowland opened at Disneyland in Anaheim,...
Startel Spotlight – Ryan Chinoski, 2021 Don Berry Award Recipient

Startel Spotlight – Ryan Chinoski, 2021 Don Berry Award Recipient

by Startel | Jul 25, 2022 | News & Events

By Vince Vitale: Earlier this year, Startel held the 2022 Startel National Users Groups Conference, and it was an inspiring event.  Users were able to network, share ideas, and learn new ways to increase revenue and efficiency on their Startel CMC software.  The 2021...
9 Contact Center Writing Tips For Content Writers From The Guy Who Literally Wrote The Book On The Call Center Industry

9 Contact Center Writing Tips For Content Writers From The Guy Who Literally Wrote The Book On The Call Center Industry

by Startel | Jun 28, 2022 | News & Events

You’ve created a beautiful contact center website.  It passes all the website grading tests with flying colors.  Now comes the final piece in the puzzle that will still likely remain a mystery once it’s all said and done.  You’ve got to bring in the bodies.  Just...
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Recent Posts

  • Increasing Contact Center Security Through Stronger Passwords
  • Startel Spotlight – Alan Hartmann 2022 Allen Kalik Award Recipient
  • How Endicott found improved customer care through Startel:
  • LOOK TO THE FUTURE: How to stay ahead of the game in the call center industry!
  • Startel Spotlight – Ryan Chinoski, 2021 Don Berry Award Recipient

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