You’ve created a beautiful contact center website. It passes all the website grading tests with flying colors. Now comes the final piece in the puzzle that will still likely remain a mystery once it’s all said and done. You’ve got to bring in the bodies. Just...
Startel is extremely proud of the customers who use our products and achieved ATSI honors this year in Denver. This year’s winners are listed below! Year One: Front Desk – Bellingham, WA Year Two Bronze: Answering365 – Los Angeles, CA Year Five Gold...
Of course, you can ask your colleagues what headsets they prefer in their call center… but the more you know about the features and capabilities of USB headsets, the more impactful your purchase will be. Here is some insight to help guide your purchase: Initial...
The following is an article featuring our own Matt Bogan that appeared in the Healthcare Call Center Times in April. HCCT have graciously made this article available for us to share. If you would like to subscribe to HCCT just click the following link...
Easy Steps For Call Center Agents To Fix Microphone Problems In Windows 11 & 10: If you are having trouble with your agent’s microphone features, the following information can help you troubleshoot and resolve issues. One of the very first things to do is make...
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