Pioneers in physician answering services, our healthcare clients include some of the nation’s leading hospitals and medical centers. They rely on our solutions to:
Maintain Compliance: Our solutions are HIPAA compliant, protecting both the patient and healthcare organization.
Improve Patient Satisfaction: Emergency calls are routed with priority to the highest skilled agent available and then appropriately dispatched to doctors, nurses and on-call physicians.
Reduce No-Shows: Appointment reminders are sent to help ensure a higher level of “successful” appointments.
Protect Sensitive Data: Messages and recordings containing electronic protected health information (ePHI) are securely encrypted, transmitted and deleted as necessary to protect against data theft.
Deliver Accountability: Monitor contact center performance, accurately forecast staffing levels and ensure job satisfaction remains high among its financial analysts.
Keep Pace with Emerging Technology: We understand the resource constraints, technical requirements and regulatory challenges facing today’s healthcare systems, and we are happy to help our clients overcome them with our Healthcare Contact Center Investment Program.