Pioneers in physician answering services, our healthcare clients include some of the nation’s leading hospitals and medical centers. They rely on our solutions to:
Maintain Compliance: Our solutions are HIPAA compliant, protecting both the patient and healthcare organization.
Improve Patient Satisfaction: Emergency calls are routed with priority to the highest skilled agent available and then appropriately dispatched to doctors, nurses and on-call physicians.
Reduce No-Shows: Appointment reminders are sent to help ensure a higher level of “successful” appointments.
Protect Sensitive Data: Messages and recordings containing electronic protected health information (ePHI) are securely encrypted, transmitted and deleted as necessary to protect against data theft.
Deliver Accountability: Monitor contact center performance, accurately forecast staffing levels and ensure job satisfaction remains high among its financial analysts.
Keep Pace with Emerging Technology: We understand the resource constraints, technical requirements and regulatory challenges facing today’s healthcare systems, and we are happy to help our clients overcome them with our Healthcare Contact Center Investment Program.
To learn more about our solutions for healthcare, download our healthcare brochure.