The first impressions of your healthcare center all begin with an organized and helpful call center agent. They’re the first impression of your practice and often the difference between a long-lasting relationship or a bad review on Google. Startel’s HIPAA compliant solutions for healthcare are designed to help organizations provide physicians and their staff with seamless communication, increased efficiency and greater patient satisfaction!
Our healthcare clients include some of the nation’s leading hospitals and medical centers!
Healthcare Clients Use Our Solutions To:
Improve Patient Satisfaction: Emergency calls are routed with priority to the highest skilled agent available and then appropriately dispatched to doctors, nurses and on-call physicians.
Reduce No-Shows: Appointment reminders are sent to help ensure a higher level of “successful” appointments.
Protect Sensitive Data: Messages and recordings containing electronically protected health information (ePHI) are securely encrypted, transmitted, and deleted as necessary to protect against data theft.
Deliver Accountability: Monitor contact center performance, accurately forecast staffing levels, and ensure job satisfaction remains high among its financial analysts.
Keep Pace with Emerging Technology: We understand the resource constraints, technical requirements, and regulatory challenges facing today’s healthcare systems, and we are happy to help our clients overcome them with our Healthcare Contact Center Investment Program.