For over 30 years, telemarketers, order fulfillment services, reservations desks, and telephone answering services have depended on Startel, Professional Teledata and Alston Tascom solutions to:
Improve Service Quality: Enhance each customer’s experience by providing your agents with one-on-one coaching and training opportunities designed to further develop their skills and resolve customer issues on the first call.
Increase Efficiency: Save time by automating simple yet time consuming tasks, such as sending appointment reminders or generating daily reports.
Reduce Costs: Provide agents with proper training and development and experience less turnover and greater savings.
Gain Insight: Use Startel’s reports to capture competitive information and/or to identify areas that may benefit from process or performance improvement.