Contact Center

For over 30 years, telemarketers, order fulfillment services, reservations desks, and telephone answering services have depended on Startel, Professional Teledata and Alston Tascom solutions to:

Improve Service Quality: Enhance each customer’s experience by providing your agents with one-on-one coaching and training opportunities designed to further develop their skills and resolve customer issues on the first call.

Increase Efficiency: Save time by automating simple yet time consuming tasks, such as sending appointment reminders or generating daily reports.

Reduce Costs: Provide agents with proper training and development and experience less turnover and greater savings.

Gain Insight: Use Startel’s reports to capture competitive information and/or to identify areas that may benefit from process or performance improvement.

To learn more about Startel solutions for contact centers, download our industry brief and our comprehensive contact center solution brochure.

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