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Industries

Focused On Understanding Our Clients’ Businesses

Startel, Professional Teledata and Alston Tascom’s software offerings are used in various industries ranging from contact centers to healthcare, insurance and education. Our extensive product offerings and large user base in these numerous industries demonstrates our customers’ confidence in choosing our products.


Contact Center

Today’s consumers expect interactions with contact center staff and support agents to be quick, pleasant and resolve issues on the first call. Our solutions for inbound, outbound and blended contact centers provide agents & managers with the tools needed to meet consumer expectations while also reducing turnover, improving productivity, and maximizing efficiency.

 

Healthcare

Healthcare customers want to speak with knowledgeable contact center agents who can access information quickly, address their concerns, and treat them as valued individuals. Our solutions for healthcare are designed to help organizations provide physicians and their staff with seamless communication, increased efficiency and greater patient satisfaction.

 

Government

For national, regional, and local government agencies, contact centers are a vital component of their service satisfaction strategy. With every contact, agents work hard to resolve citizen concerns and provide a consistent experience across all channels. Startel, Professional Teledata and Alston Tascom solutions help government agencies manage a high volume of inquires while also enhancing efficiency, productivity and accountability. In addition, Startel’s solutions are budget-friendly and effective.

Education

Traditional and online colleges, universities and technical schools receive a tremendous number of inquiries each year from current and prospective students, parents, faculty and alumni. Faced with the challenge of responding quickly and effectively, many of these institutions have invested in contact centers staffed with representatives trained to handle a variety of requests. Startel, Professional Teledata and Alston Tascom solutions for higher education help to simplify call handling while also increasing first call resolution and caller satisfaction.

Insurance

Customer retention is a top priority for any insurance company that wants to remain competitive. Startel, Professional Teledata and Alston Tascom solutions for the insurance industry provide agents and managers with the tools they need to deliver a higher quality customer experience. Small and mid-size insurance companies of all types, from full-service to those specializing in auto, life, property, etc., have turned to Startel because of our demonstrated ability to improve business efficiency and increase customer satisfaction and retention.

TAS

Businesses that require live answering expect to receive timely and accurate messages from their clients. Telephone Answering Services (TAS) depend on Startel, Professional Teledata and Alston Tascom solutions to offer live answering services that present an efficient, professional customer experience for their busy clients. These solutions provide TAS clients with greater efficiency levels, peace of mind knowing that their calls are being answered and powerful analytics necessary to make staffing decisions, monitor performance and bill accurately.

Utilities

Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations are just a few of the challenges facing today’s energy and utility companies. Whether your organization is a public utility company or is handling service on behalf of one, you understand the importance of maintaining uninterrupted service. Startel, Professional Teledata and Alston Tascom solutions have helped utility companies around the world deliver reliable service to both their internal and external customers.

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