Tech Support System Engineer

Our Success Begins With Our People

Startel Corporation, a leading provider of call center solutions for the Telephone Answering Service and Healthcare market, is seeking a Full Time Technical Support / Field Service Engineer to join our expanding support team in providing quality service, support and training to our customer base.

As a Technical Support / Field Service Engineer based out of Irvine, Startel strives to provide timely responses to our clients’ technical needs and requirements. You will support and maintain installations of server based telecommunication systems, work directly/indirectly with customers to achieve operational integrity of systems and customer satisfaction. You will work independently and in team environment. Systems are supported remotely from Startel’s Irvine office.

This position may require travel.

Pager coverage and off shift coverage is required.

This position will have exposure to sensitive information: ePHI and customer sensitive data.

Essential duties and responsibilities:

• Installation and Support of Client Systems.
• Work to standardize repeatable tasks and steps.
• Provide onsite support to customers throughout the United States and possibly internationally as needed.
• Document problems and/or other matters of significance, customer configurations, and change requests.
• Remote support for your client systems when no onsite installations or support are scheduled.

Competency:

Intellectual – Analytical, Design, problem solving, project management, technical, organization, interpersonal.

Requirements – Education & Experience

• Education & Experience
• Language Skills
• Computer Skills
• Computer Software
• High school diploma and 1-3 years Telecommunications or IT experience.
• Working knowledge with information systems, Networks/LANS/WANS.
• Technical and operational experience in Telecommunications and/or IT.
• Knowledge of network cabling practices and procedures.
• Analytical and problem solving skills.
• Interacting with internal and external customers and vendors.
• Communicating in English, both verbally and in writing.
• Experience in at least one or more of the following: technically supporting, installing, troubleshooting, and configuring relevant technologies.
• Microsoft Windows experience including; Windows 10, Windows 2008 Server, Windows 2012 Server, Windows 2016 Server.

Preferred

• Associates degree or better in related field.
• SQL Server 2008/2012/2016, complex queries, maintenance plans, schema updates and data transformation.
• Telephony including VoIP/SIP and PRI/T1; Asterisk based PBX/PBX Systems.
• Proficiency with Linux.

Join us as we build the future of contact center solutions. SUBMIT RESUME.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Please Note: We do not accept unsolicited resumes from recruitment agencies.

Our Employee Testimonials

“Professional Teledata is an excellent place to work! The environment is fast paced and there are many opportunities to learn new skills. We have large company growth goals and a small company feel. Our team members wear different hats and new technology areas are always available to be explored by all employees.”
– Dale C. (Technical Support, 22 years)

“Alston Tascom sets you up for success with opportunities to work with a wide range of technologies in the computer and telecommunication industries. You are able to grow your skills and expand into various responsibilities throughout the company.”
– David W. (Director of Engineering, 14 Years)

“The people that I work with every day at Professional Teledata are great. They bend over backwards to help you when you have a question without constant monitoring. My smart, hardworking team trusts me to know that I can get the job done.”
– Ellen W. (Technical Support Specialist, 18 months)

“My managers always have my back. I am provided with both direction and opportunity. They allow me the freedom to drive my own projects and are continuously open to creative ideas and new concepts. But the best part is, if I ever make an error or need help, my management is always there to assist and help me grow.”
– John C. (Senior Systems Engineer)

“Being a part of a small company allows you to work on many different projects. At Alston Tascom, I have tripled my range of knowledge and expertise from the tasks assigned and the interaction with our clients.”
– Julio R. (Field Engineer, 6 years)

“My favorite part of working at Startel is my team members. They have become my family away from home and consistently push me to become better. Together, we are able to help our business and our customers grow and be successful.”
– Myrna O. (Sales & Marketing Operations Manager, 9 years)

“My favorite part about my job is that it never gets boring. There are always new things to learn and problems to solve all the time.”
– Richard F. (General Manager, 21 Years)

“Professional Teledata is an excellent place to work! The environment is fast paced and there are many opportunities to learn new skills. We have large company growth goals and a small company feel. Our team members wear different hats and new technology areas are always available to be explored by all employees.”
– Dale C. (Technical Support, 22 years)

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