Over the course of the next 6 weeks, I am taking on many of the myths/misconceptions associated with the cloud. Here is Myth 2; please post your comments!
MYTH 2: Cloud is One Size Fits All
FACT: When it comes to the cloud, there is no such thing as a cookie-cutter solution. The idea that software in the cloud is not customizable is one that has been perpetuated by premise-based software vendors and is frankly not true. The inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. Satellite offices can manage their own locations, while sharing the same technology platform across the whole organization and still benefit from centralized management. Predefined access rights enable individuals to see only the information that pertains to their permissions/role. Today’s cloud vendors offer a wide range of deployment options, service models and features to meet their clients’ requirements and needs. Be sure that the cloud vendor and cloud solution you select matches your organization’s needs and industry’s requirements.
Next week we will look into the myth that the ‘Cloud is Not Reliable,’ which studies by Microsoft and others have confirmed this to be quite untrue. In the meantime, please post your comments. We look forward to hearing from you!