Cloud services and cloud platforms have become an undeniable part of the IT landscape. However, while the shift from traditional software models to the Internet has steadily gained momentum over the last several years, “the cloud” is still a fairly new concept. And like all things new, it comes with some concerns and uncertainty. Over the next 6 weeks, I will do my best to debunk some of the top misconceptions/myths associated with the cloud, including:
1. Cloud is Not Secure
2. Cloud is One Size Fits All
3. Cloud is Not Reliable
4. Cloud Cannot Scale for Large Organizations
5. Cloud is a Fad
6. Cloud is Too Significant to Outsource Control
If you have a concern about the cloud that is not listed above, please mention it here and give us the opportunity to address it.
When the cloud is done right, it fundamentally changes how companies and entire industries operate along with how customers engage and purchase products and services.
MYTH 1: Cloud is Not Secure
FACT: Security threats in the cloud are no greater, and in many cases much less common, than those faced by on-premise systems. When selecting a cloud provider, do your due diligence and ensure that your cloud vendor will host your contact center, and sensitive information, on a single instance cloud platform or dedicated hardware serving only your organization. Also ensure that the proposed cloud solution includes secure and redundant remote cloud servers protected by Tier III, SSAE16 data centers. Lastly, confirm that your center will be managed in a stable, PCI, HIPAA, GLBA and Sox compliant environment. Any reputable cloud provider will also provide clients with the following services:
– A dedicated team of IT experts
– Full compliance with industry and regulatory standards
– Regularly scheduled third-party security audits
– Automatic hardware and software updates
Next week we will take on the myth that the ‘Cloud is One Size Fits All’, which could not be further from the truth. In fact, the inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. In the meantime, please post your comments. We look forward to hearing from you!