Startel Soft Fax
Faxing, although a legacy medium little used by many technology providers, is still a viable delivery solution for communicating mission-critical messages that are too lengthy for paging or small messaging devices. Startel Soft Fax is a versatile, software-based faxing solution that enables customers to retain the utility of faxing as a low cost delivery option. It leverages resources inherent to the Startel Soft Switch to transmit faxes without the need for dedicated hardware, such as fax modem cards, cabling, etc. With the release of Soft Fax 12.0, Startel’s Contact Management Center (CMC) is now 100% software-based, enabling Startel to offer a contact center solution that can be completely virtualized.
Users of the Startel Soft Fax benefit from:
Fast, priority-based queuing ensures that time-sensitive faxes are processed more quickly and efficiently.
Startel’s Soft Fax delivery algorithms and batching processes eliminate the bottlenecks that can degrade performance when queuing and faxing multiple faxes.
SIMPLIFIED REDUNDANCY & DISASTER RECOVERY
Enhances business continuity by eliminating modem hardware and wiring, thus reducing possible points of failure.
Startel’s Soft Fax software-only solution eliminates the additional costs associated with dedicated servers and modems.
Startel Paging Service
Many answering service companies, hospitals, medical centers, after hour support and emergency calls for doctors, clinicians, and first responders rely on Startel’s Paging Service for true around-the-clock availability. With our Paging Service, patients, customers and business associates can call a specific telephone number at their convenience and give their message to a live agent. Messages are then immediately processed, documented and dispatched to the recipients preferred device(s), including digital pager, alphanumeric pager, cell phone and email. These messages can be accessed 24/7 from anywhere. In addition to sending a page, Startel’s unified communications solution can also communicate messages to your clients via email, fax, SMS, and Secure Messaging.
Users of Startel’s Paging Service benefit from:
PROMPT, ACCURATE DISPATCHING
Agents are able to input, verify and dispatch messages to the appropriate device(s) using recipient-defined scripting, message forms, and delivery protocols.
Send and receive an unlimited amount of number of paged messages.
CALL BACK RULES
Automatic cascading and timed action reminders can be configured to trigger if a page is not responded to within the client-specified time frame, or immediately upon a carrier or transport failure. Client defined protocols can automatically re-dispatch or prompt agents to initiate processes and/or methods to reach alternate contacts via page, email, SMS, or fax until an available staff member is reached, ensuring that both routine and emergency calls are dispatched successfully.
PAGE GROUPS WITH A SINGLE KEYSTROKE
Paging groups can be set up to allow users and agents to contact multiple entities at once with the same message. This feature facilitates the rapid dispatch of urgent hospital code events to a specific group of doctors, trauma teams, security personnel, nurses and/or staff members.
DETAILED STATISTICS AND LOGGING
The Startel System provides robust statistical reporting and logging, accurately time stamping message initiation, activity and delivery. This feature allows administrators to monitor, evaluate and report on any and all process related events.
Startel’s Paging Service allows users to send messages quickly and reliably using standard paging communication protocols TAP, SNPP and WCTP, as well as preprogrammed speed dial options for legacy digital paging devices.
Message Transmission Protocols:
- Telelocator Alphanumeric Protocol (TAP) is legacy industry standard for sending short messages via a landline modem to a paging service provider for onward transmission to pagers and mobile phones. TAP defines an industry standard for sending alphanumeric messages to pagers. It requires either a modem dial-up or a direct serial link to the paging terminal. Major telecommunication carriers have been gradually discontinuing support of TAP Paging.
- Simple Network Paging Protocol (SNPP) defines a method by which a pager can receive a message over the Internet. It is supported by most major paging providers, and serves as an alternative to the paging modems used by many telecom services. This protocol runs over TCP/IP networks & sends out a page using only a few commands.
- Wireless Communication Transfer Protocol (WCTP) defines a method by which one and two-way messages are sent over the Internet via wireless carriers. Messages can be sent from a computer to the paging or cellular carrier via the Internet or the wireless communication transfer protocol. WCTP provides a simple way to make a link between the Internet and a TAP-compliant paging terminal.
In today’s business environment, there is little tolerance for delays and lag times, making wireless messaging a necessity. Simple Mail Transfer Protocols are subject to significant delays when routing email. They also do not allow for message confirmation. SNPP and WCTP protocols ensure faster, more reliable delivery and allow for confirmation of message receipt, ensuring that the carrier or telecom provider receives the messages.