Communicate with clients seamlessly and efficiently without ever having to place a call! Startel’s Email Response feature provides agents and clients with a two-way communication channel that results in quick response time and high client satisfaction. Built with efficiency in mind, Startel’s Email Response allows clients to choose how they would prefer to communicate with agents.
With this service, clients respond to emails generated by your agents. This occurs on the back end, with agents capturing a caller’s information and sending it via email to the client’s email address. Received on their PC or email-enabled device, the client can review the information in the email and reply back to the agent with any questions or comments. Both the original email and the reply are archived for future reference and available as needed.
This service also enables clients to send emails directly from their email account to your TAS or contact center to be queued and processed by an agent. These email messages are ideal for providing updates regarding office closures or holiday hours and how to route calls appropriately. This email service provides an effective way to track clients’ requests and increase agent efficiency as well as caller satisfaction.
With Startel’s Email Response you can:
EXCHANGE MESSAGES WITH CLIENTS
Email caller messages to clients and respond quickly to any comments or questions.
RECEIVE AND UPDATE CLIENT STATUS AND INSTRUCTIONS
Permit clients to send emails directly to your contact center with company, department or individual status updates and if necessary, appropriate routing instructions.
DOCUMENT ALL CORRESPONDENCE
Both the original email and all replies are saved to the client’s file as a record or transcript of the correspondence.
ALLOW CLIENTS TO RECEIVE EMAIL RESPONSE SERVICE ON SMART DEVICES
Receive emails while in the office or on the go by sending them to an email account enabled on your clients’ smart phones or tablets.