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Cloud Contact Center

Take Your Data Center to the Next Level

Manage your employees, customers, and entire contact center in the cloud with Startel’s Cloud Contact Center Solution. Our cloud offering allows small and mid-size organizations to access Startel’s entire suite of products and applications and communicate with customers any time, on any device, anywhere in the world, via an Internet connection.

Startel Hosted SolutionWhat We Offer

Hosted on highly secure and redundant servers, Startel manages the hardware and software in a stable, PCI and HIPAA compliant Tier III facility. Users of Startel’s Cloud Contact Center Solution benefit from increased uptime, reduced costs, simplified administration and greater scalability. In addition, they can securely access and manage all of their Startel solutions from the cloud, including:

Benefits

With Startel’s Cloud Solution you can:

EXPECT HIGH AVAILABILITY 24x7x365

This solution environment delivers high performance levels and provides clients with a high availability infrastructure uptime guarantee. Defined processes, advanced 24/7 monitoring capabilities and expert system administrators ensure we know of any issues and are proactive in resolving them.

REALIZE A FASTER RETURN ON INVESTMENT

Avoid the inconvenience of maintaining hardware, configuring software and chasing after internal IT resources. With Startel’s Cloud Contact Center Solution, deployment is fast, enabling users to realize a quicker return on investment.

REST EASY KNOWING YOUR DATA IS SAFE AND SECURE

Storing information offsite is often safer than hosting it on premise. Leverage the infrastructure of Startel’s Cloud Contact Center Solution by storing your organization’s critical data and applications in secure, remote cloud servers protected by state-of-the-art Tier III data centers.

EXPERIENCE SIGNIFICANT COST SAVINGS

By subscribing to Startel’s Cloud Contact Center Solution you will experience cost reductions associated with hardware, installation, licenses, upgrades and maintenance. In addition, users typically benefit from lower energy bills and reduced IT expenditures, allowing you to focus on other areas of your business.

INDUSTRY LEADING HARDWARE AND BUILT-IN REDUNDANCY

From the power and Internet delivery to the hardware and network components, there is redundancy in every component of Startel’s Cloud Contact Center Solution. This provides failover protection and the unique ability to update and maintain systems without a maintenance window.

DELIVER UNINTERRUPTED SERVICE TO YOUR CUSTOMERS 24/7

With Startel’s Cloud Contact Center Solution, you can continue to deliver uninterrupted service to your customers regardless of the situation from a hardened, redundant, secure data center in the cloud. This service is essential for mission-critical organizations that cannot afford to be down.

EASILY SCALE UP OR DOWN AS NEEDED

Startel’s Cloud Contact Center Solution allows your organization to easily scale up or down as needed to meet seasonal demands or IT requirements. This advantage will enable you to support your business growth without expensive changes to your existing IT systems.

Startel offers the choice of a cloud-based solution at a fixed monthly cost or a premise-based solution. To learn more about Startel’s Cloud Contact Center Solution, contact us at marketing@startel.com and/or download our solution brief and architecture specs

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