Integrate your key communication channels in one complete package with Startel’s Unified Communications solution offering. Call, email, dispatch, IM, SMS, page and fax all from your Startel Soft Switch and benefit from universal access, enhanced communication & improved continuity across all business processes.
Start saving time and money by automating time-consuming tasks and processes. With Startel’s Business Process Automation solutions you can schedule appointments and send reminder confirmations, automatically record all agent-customer conversations, and receive real-time reports when you need them.
On-Premise Contact Center Solution
Robust Functionality with Control
Startel offers on-premise deployment for companies that wish to install, manage and maintain their Startel investment behind their corporate firewall. Our On-Premise Solution includes the same robust functionality of our Cloud Solution, but gives you the control that your business may want and/or require.
Gain real-time insight into the performance of your organization, your systems and your employees with Startel’s Performance Management solutions. Use the evaluations, reports and analytics to identify areas of opportunity and when needed, take immediate action to improve processes, communication and delivery.
Business Continuity & Disaster Recovery
Plan for the Unexpected
By preparing in advance for a system outage, power interruption, or even a natural disaster, you can minimize downtime and help ensure that your customers’ data remains secure and accessible. With Startel’s Disaster Recovery Solution, you can continue to deliver uninterrupted service to your customers regardless of the situation.
Cloud Contact Center
Take Your Data Center to the Next Level
Manage your employees, customers, and entire contact center from the cloud. Our Cloud Contact Center Solution allows small and mid-size organizations to access Startel’s comprehensive suite of products and communicate with customers any time, on any device, anywhere in the world, via an Internet connection.
Manage Your Contact Center More Profitably
More than just a billing system, TBS is packed with features that enable you to manage your contact center more efficiently and profitably than ever before. With millions of bills produced and a corporate track record of more than 30 years, TBS provides the critical data you need to manage your business.