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Education Services

Helping You Maximize Your Investment

Startel Education ServicesStartel’s training programs are designed to match our clients’ needs. We help Startel users achieve their business goals and get them up and running quickly so they can focus on what matters most to them – providing excellent customer service to their clients and their clients’ customers.

What We Offer

Our training programs provide business and technical users with the knowledge they need to successfully operate and manage Startel’s business process automation, unified communications and performance management solutions.

New System Training

This course, which is offered at the customer’s facility or remotely, provides new Startel users with a general overview of the solutions they have invested in and how they can maximize its value to achieve their goals. New System Training is scheduled in conjunction with a new system installation.

Maintenance Technical Training

This program is designed to provide administrators with a deeper technical understanding of Startel’s solutions through a mix of classroom lecture, demonstrations and hands-on learning. Maintenance Technical Training is conducted at Startel’s headquarters in Irvine, California. Seating is limited; advanced registration is encouraged. Download the agendas now for the Startel CMC Admin Training Class and the Startel CMC/Soft Switch Technical Training Class!

Software Upgrades

Startel customer support offers users with ongoing software training. This remote service helps to ensure that users are not only staying up-to-date with the latest new software, but maximizing their current investment as well.

In addition to these programs, Startel also provides regional training sessions throughout the United States. Contact us to learn more about this opportunity.

Education Services Value

  • Maximize Investment: Startel’s training programs are designed for high-impact learning and the immediate application of knowledge.
  • Customize Sessions: Whether its virtual, onsite or blended training, the choice is up to you. Select the delivery method that best fits the needs of your organization!
  • Achieve Business Goals: We will work closely with you to ensure our training programs exceed expectations and maximize your technology investment.

2017 Training Schedule

Course Description Date/Time Location Register
Startel CMC Admin Training Effective managers and programmers need to understand the many aspects of the CMC’s Administrative options to successfully operate their business. The CMC Admin Training Class is an overview of fundamental concepts and techniques for managing your Startel CMC. This 3-day training will cover:

  • System Applications
  • System Settings
  • Client Applications
  • Client Settings
  • Startel Appointment Scheduler
  • Standard & Custom Reporting
  • Affinity Groups & Queues
  • Basic Routing Calls to Scenarios
3/6 – 3/8
9am – 4:30pm
10/2 – 10/4
9am – 4:30pm
Startel Headquarters Reg. Closed!
Startel Soft Switch Technical Training Join us for a unique opportunity to get hands-on with Startel’s leading edge Soft Switch! Learn from the leaders in the industry how to program, operate and backup this powerful platform. This 2-day training will cover:

  • Soft Switch Fundamental Concepts
  • Management Techniques
  • Soft Switch Redundancy & Back up
  • Dial Plan
3/9 – 3/10
9am – 4:30pm
10/5 – 10/6
9am – 4:30pm
Startel Headquarters Reg. Closed!
Startel Training Combo: CMC Admin and Soft Switch The Training Class You Don’t Want To Miss! Join us for the entire week and learn how to operate both the Startel CMC as well as the Soft Switch! This is the ultimate training for business and technical users. Gain an overview of fundamental concepts and techniques for managing your Startel CMC and learn from the leaders in the industry how to program, operate and backup your Startel Soft Switch. This 5-day training will cover:

  • CMC System Applications
  • CMC System Settings
  • Programming Your CMC To Help You Sell More Services To Your Clients
  • Soft Switch Fundamental Concepts
  • Soft Switch Management Techniques
  • Soft Switch Redundancy & Back up
  • Soft Switch Dial Plan
3/6 – 3/10
9am – 4:30pm
10/2 – 10/6
9am – 4:30pm
Startel Headquarters Reg. Closed!

Contact Us

For questions regarding class registration, registration deadlines, or for further information, please contact Startel at 800.782.7835 Ext. 709 or training@startel.com.

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