Your needs come first at Startel. Whether you’re a Telephone Answering Service, government agency, contact center, hospital, university, bank, or utility company, our goal is to keep your organization operating at peak efficiency 24/7 x 365.
What We Offer
From initial training to post installation to ongoing software enhancements, we make it our business to ensure you get the most value out of your Startel investment. Our commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the U.S. and ready to help at anytime of the day or night. As part of our service commitment, we provide our customers with several maintenance options to choose from, as well as custom agreements designed to meet their specific needs.
In addition to technical support and access to regular software updates, users on maintenance can (depending on their maintenance level) benefit from:
- Toll Free Service
- Support Ticket Creation
- One Hour Response Time
- Remote Diagnostics Support
- Advance Replacement Services
- Automatic Escalation Procedure
- Management “Care Line”
- Guaranteed On-Site Response Time
- On-Site Service Discounts
Support Services Value
- Well-trained and experienced support staff dedicated to resolving your issues quickly and effectively.
- On-call support available 24 hours a day, 7 days a week, 365 days a year.
- Proactive, two-way communication and formalized escalation procedures geared towards problem prevention.
To learn more about Startel’s maintenance agreements, and how they can reduce your internal IT costs and maximize uptime, please contact Startel at 800.344.4909 Ext. 709 or firstname.lastname@example.org.
|Service||800 Number||Extension||Direct Dial|
|Field Service Billing||800.782.7835||741||949.863.8741|
|Maintenance / Service Contract||800.782.7835||741||949.863.8741|