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Customer Support

Service You Can Depend on 24/7

Startel Customer Support ServiceYour needs come first at Startel. Whether you’re a Telephone Answering Service, government agency, contact center, hospital, university, bank, or utility company, our goal is to keep your organization operating at peak efficiency 24/7 x 365.

What We Offer

From initial training to post installation to ongoing software enhancements, we make it our business to ensure you get the most value out of your Startel investment. Our commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the U.S. and ready to help at anytime of the day or night. As part of our service commitment, we provide our customers with several maintenance options to choose from, as well as custom agreements designed to meet their specific needs.

In addition to technical support and access to regular software updates, users on maintenance can (depending on their maintenance level) benefit from:

  • Toll Free Service
  • Support Ticket Creation
  • One Hour Response Time
  • Remote Diagnostics Support
  • Advance Replacement Services
  • Automatic Escalation Procedure
  • Management “Care Line”
  • Guaranteed On-Site Response Time
  • On-Site Service Discounts

Support Services Value

  • Well-trained and experienced support staff dedicated to resolving your issues quickly and effectively.
  • On-call support available 24 hours a day, 7 days a week, 365 days a year.
  • Proactive, two-way communication and formalized escalation procedures geared towards problem prevention.

Contact Us

To learn more about Startel’s maintenance agreements, and how they can reduce your internal IT costs and maximize uptime, please contact Startel at 800.344.4909 Ext. 709 or training@startel.com.

Service 800 Number Extension Direct Dial
Contracted Customer 800.344.4909   949.863.5009
Non-Contracted Customer 800.782.7835 789 949.863.8789
Training 800.782.7835 757 949.863.8757
Field Service Billing 800.782.7835 741 949.863.8741
Maintenance / Service Contract 800.782.7835 741 949.863.8741
RMA/Equipment Returns 800.782.7835    
Escalations 800.782.7835 713 949.863.8713
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