Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations are just a few of the challenges facing today’s energy and utility companies. Whether your organization is a public utility company or is handling service on behalf of one, you understand the importance of maintaining uninterrupted service. Startel’s communications, business process automation and performance management solutions have helped utility companies around the world deliver reliable service to both their internal and external customers.
From emergency notifications to appointment scheduling to customer service, energy, water, waste, gas and electric companies depend on Startel’s solutions to:
- Improve Customer Satisfaction: Live agents available 24/7 help to ensure emergency calls regarding power outages, water main breaks, gas leaks, etc., are received and routed with priority.
- Make Better Decisions: Record and review all agent-customer interactions to resolve disputes, gain competitive insight and make more intelligent decisions quicker.
- Deliver Business Continuity: The Startel Soft Switch guarantees 99.99% uptime and includes built-in disaster recovery and redundancy services.
- Lower Costs: Startel’s Soft Switch can be deployed in a fully virtualized environment, thus minimizing your footprint and significantly reducing customer hardware and maintenance costs.
Startel offers both premise-based and cloud solutions, giving you the freedom to choose the deployment option that is right your business. Other key features used by our Utility clients to achieve their business goals include:
- Custom Scripts
- CTI Link
- Dispatch Services
- Secure Messaging
- Web Portal/IntelliSite
- Priority Queuing
- Disaster Recovery & Redundancy
- Roles & Permissions
- Skill-based Call Routing
Additional Startel products recommended for utility companies include:
- Unified Communications
- Startel Soft Switch
- Startel Email & Email Response Service
- Startel Messaging Services
- Startel Faxing & Paging Services
- Startel Voice Services
- Startel Intelligent Dispatch
- Startel IP-PBX