For national, regional, and local government agencies, contact centers are a vital component of their service satisfaction strategy. With every contact, agents work hard to resolve citizen concerns and provide a consistent experience across all channels. Startel’s unified communications, business process automation and performance management solutions help government agencies manage a high volume of inquires while also enhancing efficiency, productivity and accountability. In addition, Startel’s solutions are budget-friendly and effective.
Agencies rely on Startel to develop innovative solutions that:
- Reduce Costs: By utilizing flexible scripting, agencies can reduce the average length of each call, ensuring more calls are handled without increasing staffing levels.
- Improve Citizen Satisfaction: Provide citizens with multi-channel access, including phone, Web and email, along with self-service channels, such as IVR, for information and service request submissions.
- Enhance Decision Making Process: Access to custom and standard reporting, metrics and performance analysis translates to better, quicker, and more informed decision-making.
- Allow for Maximum Scalability: Startel’s solutions are built with scalability in mind, allowing agencies to scale up and down to accommodate future growth or staffing requirements.
Startel offers both premise-based and cloud solutions, giving you the freedom to choose the deployment option that is right your business. Other Startel features used by our government clients to achieve their business objectives are:
- CTI Link
- Dispatch scripts
- Holiday Schedules
- Main Number Directory
- Secure Messaging
- Disaster Recovery & Redundancy
- Email Encryption
- Roles & Permissions
- Web Portal
Additional Startel products recommended for government agencies include:
- Unified Communications
- Startel Soft Switch
- Startel Email & Email Response Service
- Startel Messaging Services
- Startel Faxing & Paging Services
- Startel Voice Services
- Startel Intelligent Dispatch
- Startel IP-PBX