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Focused on Understanding our Clients' Business

Contact Center
Boost Employee & Business Productivity


Call center managers know that today’s consumers expect interactions with staff and support agents to be quick and pleasant, and for issues to be resolved on the first call. Startel’s solutions for inbound, outbound and blended contact centers provide agents & managers with the tools needed to meet consumer expectations while also reducing turnover, improving productivity, and maximizing efficiency.
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Government
Deliver World-Class Service


For national, regional, and local government agencies, contact centers are a vital component of their service satisfaction strategy. With every contact, agents work hard to resolve citizen concerns and provide a consistent experience across all channels. Startel’s unified communications, business process automation and performance management solutions help government agencies manage a high volume of inquires while also enhancing efficiency, productivity and accountability. In addition, they are budget-friendly and effective.
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Insurance
Attract & Retain Customers


Customer retention is a top priority for any insurance company that wants to remain competitive. Startel’s contact center solutions for the insurance industry provide agents and managers with the tools they need to deliver a higher quality customer experience. Small and mid-size insurance companies of all types, from full-service to those specializing in auto, life, property and casualty, accident and liability, etc., have turned to Startel because of our demonstrated ability to improve business efficiency and increase customer satisfaction and retention.
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Utilities
Maintain Uninterrupted Service


Pressure to achieve 100% uptime while keeping costs low and meeting high customer expectations are just a few of the challenges facing today’s energy and utility companies. Whether your organization is a public utility company or is handling service on behalf of one, you understand the importance of maintaining uninterrupted service. Startel’s communications, business process automation and performance management solutions have helped utility companies around the world deliver reliable service to both their internal and external customers.
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Education
Deliver a Higher Level of Service


Traditional and online colleges, universities and technical, trade, and vocational schools receive a tremendous number of inquires each year from current and prospective students, parents, faculty and alumni. Faced with the challenge of responding quickly and effectively, many of these institutions have invested in contact centers staffed with representatives trained to handle a variety of requests.
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Healthcare
Deliver High Quality Care


Nowhere is the need for fast, reliable and secure communications more acute than in today’s increasingly complex healthcare environment. At Startel, we understand the healthcare customer. They want to speak with knowledgeable contact center agents who can access information quickly, address their concerns on first contact and treat them as valued individuals. Startel’s solutions for healthcare are designed to help hospitals, healthcare providers, pharmacies, medical centers, HMOs, and medical telephone answering services provide physicians and…
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TAS
Achieve Peace of Mind


Customer retention is a top priority for any insurance company that wants to remain competitive. Startel’s contact center solutions for the insurance industry provide agents and managers with the tools they need to deliver a higher quality customer experience. Small and mid-size insurance companies of all types, from full-service to those specializing in auto, life, property and casualty, accident and liability, etc., have turned to Startel because of our demonstrated ability to improve business efficiency and increase customer satisfaction and retention.
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