Use Startel's Unified Communications solution to seamlessly integrate all of your key communication channels, including email, text/SMS, faxing, paging, instant messaging, voice, and more. Having one platform for all of your communication services will not only help your bottom line, but it will also increase productivity and improve efficiency.
Start saving time and money by automating time-consuming tasks and processes. With Startel’s Business Process Automation solutions you can schedule appointments and send reminder confirmations, automatically record all agent-customer conversations, and receive real-time reports when you need them.
Gain real-time insight into the performance of your organization, your systems and your employees with Startel’s Performance Management solutions. Use the reports and analytics to identity areas of opportunity and when needed, take immediate action to improve processes, procedures, training, and delivery.
Our Cloud Contact Center Solution was built with industry-leading hardware and software and is fully redundant. From the power and Internet delivery to hardware and network components, there is redundancy in every component of our solution. This provides failover protection and the ability to update/ maintain systems without a maintenance window.
Startel’s Cloud Solution allows your organization to easily scale up or down as needed to meet seasonal demands, promotions, and/or IT requirements. This advantage will enable you to support your business growth without expensive changes to your existing information technology systems.
Subscribers of Startel's Cloud Contact Center Solution experience cost reductions associated with hardware, installation, licenses, upgrades and maintenance. In addition, users typically benefit from lower energy bills. Not only will our cloud solution save you money, it will reduce your IT expenditures, allowing you to focus on other areas of your business.