William Lane, President and CEO
William (Bill) was appointed president and chief executive officer of Startel, Corporation in June 2008. Bill is responsible for Startel’s strategic growth and expansion as well as business development. In his role, Bill draws upon his nearly 34 years of experience in customer service, software development, hi-tech sales and marketing to oversee all functional areas of the organization.
Prior to Startel, Bill served as the founder and president of Lentegra Corporation, a multi-million dollar financial services organization headquartered in Boston. Previously, he held senior roles with Oracle and Microsoft Corporation, instituting national and international reseller channels. He also served as a vice president of worldwide marketing for FileNet Corporation, a document imaging and storage provider acquired by IBM. Bill is also a founder of ARIS Corporation, a provider of software, training and consulting solutions that he helped grow to $120M in annual revenues during this tenure.
Bill graduated from American University in Washington D.C. with a bachelor’s degree in history. He also holds a master’s degree in business administration from Brigham Young University.
Margaret Lally, Sr. Dir. of Operations & Technical Services
Margaret joined Startel as a senior systems engineer and support manager in 1998 and has served as senior director of operations and technical services since 2005. She oversees all operations, including staffing, inventory, and scheduling, building and testing of new systems as well as repair and testing of legacy systems. Margaret is also responsible for technical services, including staffing, project planning, implementation and training. In addition, she acts as a liaison to research and development and quality assurance.
Margaret previously served as a technical support engineer and a field engineer with Comverse Technologies, responsible for development of new markets and performing installations and upgrades for Fortune 100 companies. She graduated from Binghamton University with a bachelor’s degree in electrical engineering.
Pat Kalik, Director of Customer Service
Pat co-founded Professional Teledata (PTD) in 1993 and served in various roles, including as President of the company until the merger with Startel in September 2015. As the Director of Customer Service, Pat draws upon her 27 years of experience in the TAS and Call Center industry to oversee customer service and client relations.
Prior to PTD, Pat worked in the ski industry, running a ski lodge in Killington, VT. Pat graduated from Cornell University with a Bachelor of Science in Food Science in 1972.
Steve Newell, Director of Sales
Steve joined Startel in 2007, bringing more then twenty years of telecommunications experience into his role as regional sales manager. In the position, Steve was responsible for sales in the eastern region. In 2012, Steve was promoted to director of sales at Startel and currently oversees the company’s sales strategy, goals and activities. Other duties include developing presentations for customers, conducting market analysis and devising strategies for generating new business.
Steve previously held sales and consulting positions with Cortel Business Solutions and Deltacom. He graduated from Rutgers University with a bachelor’s degree in English. Steve also earned CEU accreditation from American Institute of Architects (AIA) for courses he designed, teaching architects the impact of VoIP in office infrastructure.
Alan Hartmann, Director of Software Development
Alan joined Professional Teledata (PTD) in 1997, following the merger of Tele-Data Systems and Professional Inbound, and served as vice president of the company until the merger with Startel in September 2015. As the Director of Software Development for PTD, Alan draws upon his 40+ years of software engineering experience and 33 years of call center and business management experience to oversee all current and future product development of the PTD product line.
Prior to Professional Teledata, Alan was the founder and former president of Tele-Data Systems and responsible for creating the first “packaged” billing system for the TAS industry. Alan graduated from Ithaca College with a bachelor of art degree in physics.
Georgia Thompson, Controller
Georgia has over 15 years of senior level financial experience, and most recently served as Startel’s senior accounting manager. Having been with Startel since September 2010, Georgia is responsible for all accounting operations and financial functions including financial reporting and strategizing. She has a broad back ground in accounting operations with almost 25 years’ experience in both public and private companies.
Prior to joining Startel, Georgia held positions as controller at Local Corporation and senior accounting manager at Starbase Corporation. Georgia received a master’s degree in accounting and finance with Keller Graduate School of Management and a bachelor’s degree of business administration with University of Phoenix.
Rachel Sauerbrey Hayes, Director of Marketing
Rachel joined Startel in 2012, bringing more than seven years of contact center experience into her role as director of marketing. Rachel oversees all strategic marketing efforts for the company, including branding and messaging, communications, lead generation, social media, public relations and community service. She also works closely with sales to support targeted outreach of new and existing markets.
Prior to Startel, Rachel held marketing management roles with Alpine Access, which was acquired by Sykes Enterprises, Incorporated, and dvsAnalytics, Inc., a provider of workforce optimization solutions. Rachel graduated cum laude with a MBA from the University of Phoenix. She also holds a bachelor of arts degree in mass communications from Arizona State University.
Jim Graham, Director of Special Operations
Jim co-founded Professional Teledata (PTD) in 1993 and served as vice president of the company until the merger with Startel in September 2015. As the Director of Special Operations for PTD, Jim draws upon his 30+ years of computer and software development experience and 23 years of call center experience to oversee all operations and technical services for Professional Teledata.
Prior to PTD, Jim held senior programming analyst positions with New England Business Service, Inc., Production Process, Inc., and Bill Worldwide Information Systems, Inc. Jim graduated from Curry College with a bachelor’s degree in business management. He also holds a master’s degree in computer information systems from Rivier University.