On September 2, 2015, Startel Corporation and Professional Teledata (PTD) announced that the two companies had merged. While the news of the merger may have come as a surprise to the telephone answering service industry, it was a natural fit for two of the industry’s leading providers who shared many strengths and very similar philosophies and cultures. In addition, the companies have a relationship that dates back more than 30 years, serving the telephone answering service (TAS) industry and many of the same customers.
The synergy of joining forces expands our product offerings and allows the combined company to go after broader markets and better challenge our competitors in the TAS and contact center industries. The merger also expands our North American presence. Combined, Startel and PTD have customers in every state across the United States as well as Canada, Central America, New Zealand, and Switzerland. Both offices, located in Irvine, CA and Manchester, New Hampshire, will remain open with no plans to close. Combining companies also adds a breadth of knowledge and experience to our Senior Management Team, which has collectively over 117 years of experience in the TAS/contact center industry!
Our solutions can scale to meet the needs of small enterprises with only a handful of team members to mid-size organizations with thousands of employees. Startel’s clients include leading companies in the contact center, education, government, healthcare, insurance, telephone answering services and utilities sectors. Startel is well established in the healthcare industry, many of our clients are prominent, nationally ranked hospitals and health systems.
Startel’s solutions are designed with one goal in mind: To deliver measurable results to our clients. Those results include improved efficiency, reduced costs, increased productivity, a higher quality customer experience, and increased revenue.
Startel understands the cost and resource challenges facing many of today’s companies and is pleased to offer the market place with a comprehensive and affordable solution that integrates all key communication channels in one complete package. Call, email, text, IM, SMS, page and fax from your Startel Soft Switch and benefit from enhanced communication, greater collaboration, universal access and improved continuity across all business processes.
Startel’s Business Process Automation solutions help organizations save time and money by automating those tedious and time-consuming tasks also known as scheduling appointments and sending confirmations. Startel’s Appointment Scheduler and Appointment Reminder modules dispatch automated notifications without operator involvement. Our web-based scheduling and confirmation solutions are perfect for any small to mid-size organization, regardless of the services they provide.
Gain real-time insight into the business performance of your organization with Startel’s performance management solutions. Use Startel’s comprehensive call and screen recording and quality management solutions for employee training opportunities or to settle customer disputes. Rely on Startel’s reporting to gain customer and competitive intelligence as well as to monitor schedule adherence and system performance. Dispatch messages, including text, SMS, email, fax, page, etc., via a single keystroke with Startel’s Contact Management Center (CMC).
From Customer Support to Education Services to Professional Services, Startel’s services are designed to help our customers maximize their technology investment and achieve their business goals.
Our customers’ needs come first at Startel. Startel’s commitment to customer satisfaction extends to our highly skilled team of field technicians, located throughout the U.S. and ready to help at anytime of the day or night. Our goal is to keep your organization operating at peak efficiency 24/7 x 365.
Startel’s training programs are designed to match our clients’ needs. We help Startel users achieve their business goals and get them up and running quickly so they can focus on what matters most to them – providing excellent customer service to their clients and their clients’ customers.
From consulting to custom software development to third-party integrations, Startel’s team of experts will help you leverage your technology investment through innovation and proven contact center and TAS best practices to achieve your business goals while reducing the risk of doing it yourself. Our main objective is to help provide you with the highest return on your investment.