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Dispelling 6 Misconceptions about the Cloud. Myth 4: Cloud Cannot Scale for Large Organizations

During the fourth week of our 6-week series addressing the myths, or misconceptions, related to the cloud, we take on Myth 4: Cloud Cannot Scale for Large Organizations. Despite the current size of your organization – whether its large or small – this information is useful to know, especially as your organization grows in the years to come.
 
MYTH: Cloud Cannot Scale for Large Organizations

FACT: An advantage of using the cloud is that it adjusts to accommodate your business. If you need to add more staff or resources to support your business growth or to meet seasonal demands, you can easily scale up/down without making expensive changes to your existing IT systems. As a result of the scalability advantage, cloud users have the ability to pay for only what they use, minimizing costs and risk. No matter how large or small your organization is the ability to alter your plans due to fluctuation in business size and needs is an enticing benefit of the cloud.
 
Bottom Line: It doesn’t matter if your company has 10 employees or 10,000 employees – the cloud is built to scale quickly and efficiently, while ensuring that you only pay for what you use.   
 
Next week we will examine the notion that the ‘Cloud is a Fad’, which based on industry reports and analyst findings could not be further from the truth. In the meantime, please post your comments. Enjoy your Halloween! We look forward to hearing from you!

Dispelling 6 Misconceptions about the Cloud. Myth 3: Cloud is Not Reliable

This week, the third week of our 6-week series addressing the myths/misconceptions associated with the cloud, we take on Myth 3, which revolves around the reliability of the cloud.

MYTH: Cloud is Not Reliable

FACT: While notable outages have been well documented in recent years, businesses that are using the cloud prove to be more reliable than other types of infrastructure platforms. Defined processes, advanced 24/7 monitoring capabilities and expert system administration all help contribute to uptime guarantee. In fact, most cloud providers offer a 98-99% SLA and have invested heavily in infrastructure and support to ensure high levels of performance and availability. With cloud solutions, data can be backed up to multiple locations and services, providing an added level of protection.

Studies by Microsoft and others have confirmed that when businesses shift to the cloud, they see improved service availability1. A 2013 study released by Microsoft Corporation found that SMBs that use cloud services have experienced the following advantages1:

– 94% have gained security benefits they did not have with their former on-premise technology, such as up-to-date systems, up-to-date antivirus and spam email management
– 62% have seen increased levels of privacy protection
– 75% have experienced improved service availability

The real silver lining in cloud computing is that it enables a higher level of reliability at a fraction of the cost.

Next week we will look into the myth that the ‘Cloud Cannot Scale for Large Organizations.’ In the meantime, please post your comments. We look forward to hearing from you!

1:http://www.microsoft.com/en-us/news/press/2013/jun13/06-11cloudstudypr.aspx

 

Dispelling 6 Misconceptions about the Cloud. Myth 2: Cloud is One Size Fits All

Over the course of the next 6 weeks, I am taking on many of the myths/misconceptions associated with the cloud. Here is Myth 2; please post your comments!

MYTH 2: Cloud is One Size Fits All

FACT: When it comes to the cloud, there is no such thing as a cookie-cutter solution. The idea that software in the cloud is not customizable is one that has been perpetuated by premise-based software vendors and is frankly not true. The inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. Satellite offices can manage their own locations, while sharing the same technology platform across the whole organization and still benefit from centralized management. Predefined access rights enable individuals to see only the information that pertains to their permissions/role. Today’s cloud vendors offer a wide range of deployment options, service models and features to meet their clients’ requirements and needs. Be sure that the cloud vendor and cloud solution you select matches your organization’s needs and industry’s requirements.

Next week we will look into the myth that the ‘Cloud is Not Reliable,’ which studies by Microsoft and others have confirmed this to be quite untrue. In the meantime, please post your comments. We look forward to hearing from you!

 

 

Dispelling 6 Misconceptions about the Cloud. Myth 1: Cloud is Not Secure

Cloud services and cloud platforms have become an undeniable part of the IT landscape. However, while the shift from traditional software models to the Internet has steadily gained momentum over the last several years, “the cloud” is still a fairly new concept. And like all things new, it comes with some concerns and uncertainty. Over the next 6 weeks, I will do my best to debunk some of the top misconceptions/myths associated with the cloud, including:

1. Cloud is Not Secure
2. Cloud is One Size Fits All
3. Cloud is Not Reliable
4. Cloud Cannot Scale for Large Organizations
5. Cloud is a Fad
6. Cloud is Too Significant to Outsource Control

If you have a concern about the cloud that is not listed above, please mention it here and give us the opportunity to address it.

When the cloud is done right, it fundamentally changes how companies and entire industries operate along with how customers engage and purchase products and services.

MYTH 1: Cloud is Not Secure

FACT: Security threats in the cloud are no greater, and in many cases much less common, than those faced by on-premise systems. When selecting a cloud provider, do your due diligence and ensure that your cloud vendor will host your contact center, and sensitive information, on a single instance cloud platform or dedicated hardware serving only your organization. Also ensure that the proposed cloud solution includes secure and redundant remote cloud servers protected by Tier III, SSAE16 data centers. Lastly, confirm that your center will be managed in a stable, PCI, HIPAA, GLBA and Sox compliant environment. Any reputable cloud provider will also provide clients with the following services:

– A dedicated team of IT experts
– Full compliance with industry and regulatory standards
– Regularly scheduled third-party security audits
– Automatic hardware and software updates

Next week we will take on the myth that the ‘Cloud is One Size Fits All’, which could not be further from the truth. In fact, the inherent flexibility of the cloud means that organizations can have greater control and customization of their contact center solutions. In the meantime, please post your comments. We look forward to hearing from you!

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